Customer Service powered by GREYHOUND
The customer service platform for e-commerce
Faster answers start with the right context. Customer Service powered by GREYHOUND connects customer requests with your order data and AI - so routine work gets done automatically and your team can focus on the cases that matter.
- All channels. One inbox. GDPR-compliant.
- Customer and order data right on the ticket.
- AI answers routine requests fully automatically – 24/7.
More than 15,000 merchants rely on JTL software.
Structure in support
Good customer service takes more than an inbox.
Customer service gets complicated when requests, orders and automation live in different systems. Customer Service powered by GREYHOUND brings customer requests, order data, your team and AI together in one platform.
One interface
for every request
Good customer service is not just about answering fast. The right request has to reach the right person – with clear responsibilities, the right context and no manual sorting.
Integrations · ERP · Stores · Marketplaces
Your ecosystem. Right on the ticket.
Connect Customer Service powered by GREYHOUND to your ERP, your stores and marketplaces. Customer and order information is available exactly where your team and your AI need it: on the customer request.
Live & on demand
See Customer Service powered by GREYHOUND in action.
We go live through real requests and show you what your team no longer has to do itself. No slides, no sales pitch.
✓ One webinar per topic: Central inbox, connection to ERP, store and marketplaces, automation with AI.
✓ Join live or watch any time: Also especially for marketplace sellers.
AI in customer service
AI that doesn’t just answer, but knows the context.
The AI accesses data from your ERP, store and marketplaces. That way it answers questions about orders, shipping, returns or invoices with the information that is relevant for exactly this customer.
The AI does the busywork.
Your team does the rest.
“Where is my order?”, “I’d like to return this”, “Please send me the invoice again”:
The AI answers these requests itself, with the real data from your ERP.
Your team never even sees them.
65%
of standard requests are answered by the AI itself
40%
faster handling per ticket
24/7
available, in your customers’ language
Success story
Customer service with context instead of switching systems.
“We see the most important order data right on the request. That means we no longer have to switch between customer service and the ERP, and we can answer much faster.”
Cloud & self-hosted
Cloud or self-hosted.
You decide.
Customer Service powered by GREYHOUND fits your IT – not the other way around.
Use our cloud for hassle-free operation
or run the solution in your own environment.
Cloud - Easy to start.
Customer Service powered by GREYHOUND runs securely in German data centers. You need no infrastructure of your own and can focus on your customer service.
Self-hosted - More control.
Run Customer Service powered by GREYHOUND in your own environment. You keep control of your infrastructure – with monitoring by us in the background.
Better customer service.
Starting today.
Bring customer requests, order data, your team and AI together in one platform.
Frequently asked questions
What merchants should know first
Yes. The solution is ERP-agnostic and can be connected to SAP, Shopware, Shopify, plentymarkets and other systems. JTL-Wawi is an option, not a requirement.
Our sales experts will be happy to advise you on your integration questions.
Order number and status, customer data, the ordered items with quantity and price, payment method and payment status, shipping method, tracking number and invoice number. You decide which fields already appear in the list view.
The basic setup is done in under an hour. Our team supports you during onboarding.
The AI reads your ERP data (orders, delivery status, customer master data) and uses it to draft suitable reply suggestions or to answer directly. It does not make up information – it only uses what is in your systems.
Request a free initial consultation now
Absolutely. Most customers start with email and their most important marketplace, then expand as needed. No big-bang rollout required.
JTL Customer Service is GDPR-compliant and hosted in German data centers. Your data never leaves the EU. Optional: self-hosted operation on your own servers is possible.
Prices start at €45 / user / month. You can find full pricing on our pricing page. Try it free for 14 days – no credit card required.
Yes. 14 days free, full feature set, no payment method required. Alternatively: a live demo with one of our consultants – book directly via the calendar.
Consulting & support
Let’s talk about your customer service.
Want to know how Customer Service powered by GREYHOUND fits your systems and your team? Let’s look at your setup together.
Are you already a customer or currently testing our software
and want to contact the support team? Then please go this way.
