Better customer service starts with the right knowledge.

with Jennifer Füllenbach & Sascha Lammers (Customer Service powered by GREYHOUND)

In this webinar, we show GREYHOUND’s new, productive AI features – live, GDPR-compliant and ready to use right away.

With AI Human Assist, your service staff work much faster from day one:

•     automatic text completion
•     smart reply suggestions
•     text optimization (tone, grammar, shortening)
•     translations

All based on your real customer and order data from connected systems such as Wawi/ERP or marketplace integrations. With the AI Agent, you automate up to 30% of your customer inquiries – fully automatically. The agent recognizes standard inquiries related to orders or customers, pulls the relevant data and independently writes correct, consistent replies in your company’s style. With no manual intervention – or, if you prefer, sent only after approval by a team member. Ideal for companies with a high volume of inquiries, marketplace business or seasonal peaks. We show you live:

•     what automated replies look like in practice
•     how fast Agents & Assist really work
•     which use cases work right away
•     how to use both features right after the webinar
•     which prerequisites you need for the AI agent
•     why the new GREYHOUND Webclient is the foundation of all AI features

After the webinar, you can put AI to productive use in your customer service right away – for faster replies and less pressure on your teams.

with Jennifer Füllenbach (Customer Service powered by GREYHOUND)

What does modern customer service look like in practice?

In this video, our customer Marius Eckel (Head of E-Commerce & Marketplaces at Selva Technik & Flume Technik) shares openly how he stays efficient with 60,000 items, a growing number of support requests and limited resources – thanks to AI and the GREYHOUND Webclient.

What you will learn:

•     How AI is really used in customer service
•     Why switching to the Webclient is a game changer
•     Which concrete workflows deliver faster replies
•     Why automation is not the goal but the way

An honest experience report from everyday e-commerce – for everyone who wants to scale without losing quality.

with Maik Schwefer (JTL), Annika Zielinski (Returnless), Dana Börnke (countX), Ulrich Pöhner (Customer Service powered by GREYHOUND)

Make your peak season predictable.

Control. Speed. Margin. – Let’s go! You already make sales on Black Friday – but the big breakthrough is still missing? Then save the date! 45-minute panel + 15-minute live Q&A We bring you clear strategies and honest learnings straight from the engine room of e-commerce.

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Why you should be there:

• Less firefighting, more control – understand which levers peak stability really depends on – practical and without empty phrases.
• Holistic instead of silos – see how returns, service, fulfillment, taxes & accounting work together – and how to remove friction.
• Levers you can implement fast – concrete ideas that take effect before peak season.

Black Friday Under Control – what to expect

• The most common Black Friday pain points – and how to tackle them in a structured way.
• First-hand domain insights – from returns automation and omnichannel service to warehouse control, compliance & financial processes.
• An integrated target picture – how to orchestrate systems & teams for peak times without burning margin.

Join us live: the webcast straight from the JTL office in Hürth!

with Jennifer Füllbach (Customer Service powered by GREYHOUND), Dana Börnke (countX)

The path into international markets is full of opportunities – but also full of pitfalls.

Different tax rules, language barriers and new demands on your customer service can quickly become stumbling blocks.

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In this webinar, countX and Customer Service powered by GREYHOUND show you how to master exactly these hurdles with confidence:

• countX ensures legally compliant VAT – from registration to ongoing returns in the language of each country.
• Customer Service powered by GREYHOUND makes your customer service international – with smart translation AI, central communication and multichannel support.

🎤 The webinar is hosted by JTL – we show how both solutions integrate seamlessly into your system. Ideal for all JTL merchants who are planning to expand abroad or already serve international markets.

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Our internationalization experts: Jennifer Füllbach from Customer Service powered by GREYHOUND Dana Börnke from countX

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