AI in eCommerce. More revenue, less effort – with JTL, starting today.
Smart pricing, faster customer service – AI is not a promise. AI is already built into JTL.
JTL offers eCommerce retailers AI-powered solutions for price automation, customer service and returns management – fully integrated into the JTL product portfolio, GDPR-compliant and without the need for external tools.
Over 50,000 online retailers rely on JTL software.
Prices, support, return – AI exactly where it makes a difference
JTL integrates AI precisely into the eCommerce processes that cost you you as an eCommerce manager time and margin every day – as an integral part of your workflows.
AI for price automation in eCommerce – more margin for multichannel sellers
The problem: You have 500+ items on five marketplaces. Maintaining all prices manually takes hours every day – and you're always too slow to react to competitors.
The solution: Our repricing tool monitors your competitors' prices and stock levels around the clock and automatically adjusts your prices – within your defined margins.
AI in eCommerce support – customer service that never sleeps
The problem: Always the same questions: "Where is my parcel?" or "I want to return the item." Your team answers them every day instead of focusing on complex issues.
The solution: The AI-powered Service Agent answers recurring requests fully automatically – with customer and order data from JTL-Wawi, in the right tone of voice, 24 hours a day.
AI for fewer returns – solving problems before parcels come back
The problem: Returns cost money – but are often avoidable. A customer reports that the new television cannot be switched on. Without support, the order reflexively ends up in the returns process.
The solution: Our AI tool analyzes the message and suggests appropriate solution steps – in this example: check the power cable, look for software updates. If the problem is solved, the customer cancels the return themselves.
JTL provides online sellers with AI-powered solutions for three core processes: The repricing tool by Dealavo automatically adjusts prices on marketplaces, online shops and price comparison sites based on competitor data. The AI service agent GREYHOUND answers customer enquiries around the clock – sellers report up to a 30% reduction in manual support effort. The returns AI by Returnless reduces unnecessary returns by automatically offering customers suitable solution steps when they encounter problems with their products.
The next step – AI goes shopping for your customers
Agentic Commerce is the new channel in online retail: AI agents will soon be shopping autonomously for users, without them ever visiting an online store. JTL handles the technical integration of Google Gemini, ChatGPT and more – so you can be among the first to benefit.
JTL with AI - not put on, but built in
We believe AI is most effective when it works invisibly in the background. That's why we don't build AI as an add-on – we build it directly into the products you use every day as an online shop operator or multichannel seller.
Frequently asked questions concerning AI with JTL
What is AI in eCommerce?
How is AI in eCommerce changing online retail?
Which Processes in eCommerce can be automated with AI?
Which JTL AI features are already available for productive use today?
Do I need a separate AI account or external services?
Are the AI features GDPR-compliant?
Do I have to use JTL-Wawi to benefit from the AI features?
Too much time spent on tasks AI could handle?
Manual price maintenance, the same customer enquiries day after day, unnecessary returns – these cost hours every day that you could invest more wisely. We'll show you which of these tasks you can take off your plate with AI.
Fill in our contact form now and we'll get back to you within 24 hours – with a free, no-obligation consultation proposal.
