SHIPPING PLATFORM

Shipping 2.0: The Multi-Carrier Control Center for Modern Shipping

Sharp rates – Centrally negotiated carrier rates with no minimum volumes requirements
All carriers systems in one place – No more tool-hopping between different carrier systems
Shipping that runs itself – Define rules once, every order is automatically routed to the right carrier
See problems before your customers do – Delivery performance and exception alerts in one dashboard

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More than 50,000 online retailers rely on JTL software.

THE FUTURE OF SHIPPING

New Rules in Shipping – Shipping 2.0 is the foundation

Customers expect faster deliveries, transparent shipment tracking, and seamless returns. At the same time, the demands on smart automation, cost transparency, intelligence and international logistics keep growing. Shipping 2.0 puts the entire shipping process on a modern foundation – with a platform that covers everything from carrier selection to tracking.

Multi-Carrier Routing

Manage 35+ carriers centrally, assign shipments based on rules, and compare rates.

Intelligent Automation

Create shipping rules, automate carrier selection, and use fallback logic.

Shipping Intelligence

Analyze delivery rates, compare performances, and keep shipping costs in check.

Returns & Tracking

Design branded tracking pages, manage returns centrally, and proactively notify customers.

SMS & Notifications

Send individual shipping notifications and SMS updates in multiple languages.

API and Integration

Integrate Shipping 2.0 seamlessly into existing systems – natively in JTL-Wawi, more integrations to follow.

SHIPPING & YOUR P&L

The label is only part of the bill

Most merchants optimise the price per label. The bigger opportunity is the total cost of shipping — which includes five separate cost drivers, most of them invisible on a per-shipment basis.

01

Label costs

The per-shipment carrier rate. What everyone talks about – but rarely the largest opportunity.

Everyone competes here

02

Carrier mix savings

Routing each order to the cheapest or fastest carrier automatically – instead of sending everything to one carrier by default.

JTL automation

03

Failed delivery cost

Re-delivery fees, undeliverable write-offs, and return processing. Each failed delivery costs €3–8 on the top of the original label.

Address Validation + fallback routing

04

Customer service cost

"Where's my order?" tickets cost €5–6 each to handle. At 1,000 shipments/mo with a 5% inquiry rate, that is €3,200–3,600/yr in support alone.

Proactive tracking + support automation

05

Operations & lock-in cost

Annual negotiations, manual routing decisions, penalty fees for splitting carrier volume, and tool-hopping between carrier portals.

Can only be avoided with multi-carrier platforms

What shipping platforms address — compared

Label costs only

1 of 5 cost drivers

Standard

Label + tracking

2 of 5 cost drivers

Basic tools

All 5 cost drivers

All 5 cost drivers covered

Shipping software by JTL

THE PLATFORM

More Than Labels. An Intelligent Shipping Platform.

Shipping 2.0 is not an evolution of the previous shipping module – it is a completely new, cloud-based multi-carrier platform. It unifies the entire shipping process in a full logistic orchestration layer: from carrier selection and automation rules through to analytics, tracking and the post-purchase experience.

All carriers, one interface

Manage 35+ carriers centrally – with own contracts, pre-negotiated rates, or both. No more switching between different carrier portals.

Intelligent shipping orchestration

Route shipments to the right carrier based on rules — weight, destination, cost, service level — with automatic fallback logic in case a carrier becomes unavailable.

Independent and integrated

Shipping 2.0 works as a standalone platform – and is seamlessly integrated into JTL-Wawi at the same time. Orders, inventory, and shipping data flow together automatically.

Built for growth

From the free basic version to the enterprise solution with API access and multi-warehouse support. The platform scales with the business – no system change required.

WHAT CHANGES WITH SHIPPING 2.0

What Shipping 2.0 Actually Improves

Shipping 2.0 solves the typical problems in e-commerce shipping – from excessive costs and manual processes to unstable integrations.

01

Sharp shipping rates through centrally negotiated contracts

Shipping 2.0 o ffers favorable carrier rates – without having to negotiate minimum volumes or sign individual contracts. Ship from day one at rates that most merchants couldn't negotiate on their own.

02

One place to manage all carriers

Instead of switching between different carrier portals and systems, everything is managed through one central interface. Shipping 2.0 is built as a true multi-carrier control center – with many more carrier integrations over time. That means: fewer workarounds, less tool-hopping, and a setup that grows with the business.

03

Fewer manual decisions through rules and automatic selection

Instead of having to remember that “For Country X, I use Carrier Y, unless the weight is greater than Z…,” shipping rules help you automatically select the right carrier. The result: fewer clicks, fewer errors, faster packing.

04

More reliability through fallback options

When a carrier API goes down or a service issue occurs, fallback logic helps keep shipping running by automatically switching to alternative options. Fewer disruptions – especially during peak times, when it matters most.

05

Fewer failed deliveries through to better data quality

Incorrect or unclean addresses are a real cost driver. Features like address validation catch problems earlier – so parcels don't end up going nowhere. Fewer returns, lower re-delivery costs, happier customers.

06

More transparency through insights and analytics

Delivery performance dashboards, benchmarks, cost analysis, and volume tracking — included in every tier, not just enterprise. Understand what's happening before customers notice.

07

A modern platform built for the future

Shipping 2.0 is designed as an extensible platform. Features like branded tracking pages, SMS notifications, return workflows, and additional modules are added step by step – without having to rebuild everything from scratch. Shipping grows with the requirements.

08

More stability in day-to-day operations

Built on a modern, scalable cloud infrastructure. So day-to-day operations run smoothly – and time goes into growing the business, not troubleshooting.

Everything you need to ship smarter

Six integrated modules. One Platform.

35+ carriers, centrally connected

All shipping service providers in one interface – with your own contracts, centrally negotiated terms or both. No more switching between different carrier portals.

Centrally negotiated rates

Attractive carrier rates with no contract of your own or minimum volumes required – available from the free starter plan.

Ship from 9 countries to 200+

Over 50,000 shipping and returns methods across more than 200 destinations worldwide – carrier coverage is continuously expanded.

Rule-based carrier routing

Automatically assign shipments to the right carrier based on weight, destination, cost and service level – set it up once, save permanently.

Smart fallback logic

If a carrier fails, the fallback logic automatically switches to alternatives – fewer operational disruptions, especially during peak periods.

Geofencing & cut-off times

Integrate public holidays, cut-off times and geofencing rules directly into your shipping logic.

Bulk label creation & scheduled pick-up

Generate shipping labels in large quantities and schedule carrier collections in advance.

Branded tracking pages

Design custom shipment tracking pages – from simple to fully customisable. Every delivery becomes a brand experience.

Automated email & SMS notifications

Send e-mail and SMS updates on delivery status automatically – proactively and GDPR-compliant, in multiple languages.

Delivery preferences

Customers can set their own delivery preferences and collection points – fewer failed deliveries, more satisfied buyers.

Centralized returns

Manage all returns through one platform – with centrally negotiated return rates and clear processes.

Pre-printed & QR code return labels

Pre-print returns labels or provide them digitally as a QR code – for in-store returns or drop-off at parcel services.

International returns

Automatically generate customs documents for international returns – error-free and without any manual effort.

Return rules & analytics

Record return reasons, handle damage management and use returns statistics for well-informed decisions.

Performance dashboards

Monitor on-time delivery rate, failed deliveries and shipment volume in real time – filterable by carrier and time period.

Carrier performance comparison & SLA montoring

Compare the performance of different shipping service providers directly and identify SLA breaches at an early stage.

Shipping cost analysis

Break down costs by carrier, shipment type and time period – for maximum cost transparency and a stronger basis for negotiation.

Custom alerts

Set up custom alerts for exceptions – identify issues before customers get in touch.

Proactive ticket creation

When delivery delays or disruptions occur, customer service tickets are created automatically – your support team responds before the customer gets in touch.

Smart detection of lost parcels

Lost shipments are automatically identified and investigation requests submitted directly to the shipping service provider – no manual form required.

SLA-based notifications

Trigger resolution workflows based on SLAs – for fast response times and measurably improved customer service.

CARRIER NETWORK

35+ Carriers. 200+ Destinations. One Platform.

Whether domestic parcels, crossborder, express shipping, or global delivery – Shipping 2.0 connects with the most important carriers in Europe and beyond. Carrier coverage is continuously expanding.

Shipping available from 9 countries – with over 50,000 shipping and return methods at central rates.

Carrier

CARRIER RATES

Access to 50.000+ shipping & return methods. The right carrier for every shipment.

Use centrally negotiated JTL rates across 35+ carriers – or connect your own contracts. No minimum volumes, no commitment required. Available from the free plan.