Hosting
Off to the cloud.
A worry-free package thanks to certified partners.
For companies that use Customer Service powered by GREYHOUND as their central communication and document management platform, downtime is not an option. With managed hosting from our certified hosting partners, Customer Service powered by GREYHOUND therefore runs reliably and securely 24/7/365 – with servers and systems that are perfectly matched. Updates, maintenance and license adjustments are managed automatically thanks to intelligent monitoring. If needed, customers can step in themselves via their account – and a personal contact is available at any time.
- 24/7/365 operation
- Automatic monitoring & updates
- Personal support
Continuous, smooth operation.
When hosted by our certified partners, Customer Service powered by GREYHOUND runs on a powerful, state-of-the-art server tailored to the software architecture. These servers are always located in secure environments in German data centers. Thanks to years of experience and careful fine-tuning, hardware and software are always perfectly matched.
Ready for peak season.
With our cloud partners, you can leave all the administrative work and the technical operation of the Customer Service powered by GREYHOUND server to people who truly care about your data. With a dedicated virtual server, customers have full performance from day one – and a system that grows flexibly with the company. That way, you are prepared when the next peak-season rush comes. At the same time, automatic updates keep you up to date with our hosting, and your system stays secure.
Our motto: quality over quantity!
We and our hosting partners are aware of our responsibility: this is not just any application being hosted, but the business-critical system for internal and external communication. That is why our servers are operated according to a clear motto: quality over quantity! After all, this is about company communication, which neither our customers nor their customers can simply do without for several days.
Personal support. A direct line to the manufacturer.
Of course, we and our partners offer competent support at all times. Every customer has a direct, personal contact with us. So when things get urgent, you have someone to turn to. Our employees and those of our partners are highly trained and have many years of experience. They know Customer Service powered by GREYHOUND inside out and do everything they can to solve a problem as quickly as possible.
To keep it short.
With Customer Service powered by GREYHOUND in the cloud with our partners, customers can focus on their core business and do not have to worry about things like performance, updates and so on. For everyone who does not feel like reading long texts, here are the key points at a glance…
Servers operated in Germany
Our hosting partners operate their servers exclusively in Germany. No other processors or subcontractors are involved – because data protection, security & maximum availability matter to all of us.
Perfectly matched
When hosted by our certified partners, Customer Service powered by GREYHOUND runs on a powerful, state-of-the-art server tailored to the software architecture.
Fail-safe & highly available
Together with our partners, we do everything we can to ensure that Customer Service powered by GREYHOUND systems run smoothly at all times.
Maximum security
Thanks to defined security policies, Customer Service powered by GREYHOUND data is always backed up with multiple redundancy at our partners.
Stress-free
Perfect for anyone who has no time for IT problems: predictable (no nasty surprises), scalable (adapts to your growth) and fully managed (automatic maintenance, updates & license adjustments).
We are here for you
With us, the service hotline is not a line that drives you to despair. Instead, we offer you competent support with a personal contact.
Into the cloud with one click.
You can simply add the right hosting package for Customer Service powered by GREYHOUND during checkout. And if you want to move your data to your own server later on, that is easy to do. By the way: you can try our software free of charge and without obligation for 14 days. Everything fair, transparent and simple.
What the cloud packages include
Depending on the cloud package, it can be upgraded via the Customer Service powered by GREYHOUND customer account or via the partner's customer account. If the performance is not enough, you can switch to a larger cloud package at any time. Included regardless of which partner hosts the package:
Reliable operation & optimal performance at a fair price.
Costs usually only get high when a <strong>system fails</strong>. Anyone who has ever had to do without a <strong>business-critical application</strong> for several days knows that such a hardware or software failure can be very costly. To make sure it never comes to that, we work closely with our partners to offer customers a secure home for your system and your data.
Together with our partners, we do everything we can to keep your system with our software running <strong>reliably and with high performance</strong> at all times. And that takes more than installing good hardware and investing in outstanding infrastructure and redundancy at every bottleneck. Our stated goal, together with our partners, is to rely on the optimal <strong>combination of software and hardware</strong>. Smart and, above all, extremely secure backup strategies, different backup levels and enough reserve capacity for upgrades during peak season are a matter of course for us. All of this comes at a fair price.
Any questions?
Call us or write to us: 0541 5079900 support@greyhound-software.com Monday - Friday, 9 a.m. - 5 p.m.
