On premise
Self-hosted, monitored by us.
Customer Service powered GREYHOUND can of course also run on your own hardware. Self-hosted operation can have advantages over cloud hosting – for example with very large data volumes, strict data protection requirements or a rather poor internet connection. But self-hosted operation also comes with the <strong>responsibility</strong> of running a platform like Customer Service powered by GREYHOUND with high availability and fail-safe. This takes know-how and experience, because every application behaves differently. Monitored self-hosted operation allows us to give you fast support when you need it. Without temporarily enabling RDP access or opening ports on request.
Automatic maintenance & updates
To make self-hosted operation as high-performing and “stress-free” as possible, our solution is monitored self-hosted operation. Customer Service powered by GREYHOUND runs on your hardware, either in a virtual machine (VM) or on a physical server – monitored by our service. The service can take care of updates & maintenance remotely and fully automatically, so error-prone Windows tasks are a thing of the past. You can easily define the intervals yourself in your customer account.
Always informed in time
Nothing is more disruptive than the failure of business-critical systems. Once they are down, every minute counts for your employees to keep working properly. That is why any measure that can prevent an outage is a good investment. As with hosting on our own servers, we have developed a monitoring service for self-hosted operation that, in most cases, alerts your IT before an outage occurs. This lets you take targeted countermeasures before an emergency happens.
Full control via your customer account
In monitored self-hosted operation, everything is controlled via your customer account. Here you can view and change all relevant components of your self-hosted server. From viewing log files and triggering an update to a restart – all functions are bundled centrally in one place. And for maximum flexibility, they are available not only to the administrator but to every contact you enable for this in the customer account.
Fast support thanks to secure access
If the database is damaged, every minute counts. If you first have to reach your IT service provider to open RDP ports or adjust the firewall before we can even help, you lose valuable time (and nerves). In monitored self-hosted operation, there is a constant connection to your self-hosted server – you are informed immediately by e-mail about system-critical messages or a loss of connection. In short: monitored self-hosted operation is designed so that we can help as quickly and freely as possible in an emergency.
Monitored. Well thought out. Self-hosted.
You can easily add monitored self-hosted operation to the products you have already booked during the ordering process. And if you want to move your data to your own server at a later date, you can start this quickly and easily in your customer account. By the way: new contracts start either with hosting or with monitored self-hosted operation – whichever you prefer. Regardless of the operating mode, there is a free, no-obligation 14-day trial period that ends automatically unless you actively extend the contract yourself. Fair, transparent and simple.
What does self-hosted operation mean
for my business?
Data in-house
Customer Service powered by GREYHOUND runs on your company’s own hardware. Either in a virtual machine (VM) or on a physical server.
Your server. Your responsibility
You administer the server yourself, i.e. you bear sole responsibility for operating your server.
Backups & more in your hands
Backups, updates & maintenance are entirely in your hands – but supported and automated as far as possible by our monitoring.
System requirements
Before you get started, take a look at the system requirements for monitored self-hosted operation and check the required firewall settings.
Data protection
With self-hosted operation, you are responsible for ensuring data integrity and compliance with data protection.
We are here for you
Our service hotline is not a line that drives you to despair. Instead, we offer you competent support that helps quickly and without obstacles in an emergency.
Any questions?
Call us or write to us: 0541 5079900 support@greyhound-software.com Monday - Friday 9 am - 5 pm (CET)
