CUSTOMER SERVICE × OMQ
The right answer. Right next to the inquiry.
Answer inquiries even faster and more reliably. The OMQ Assist add-on uses artificial intelligence to analyze the text of your customer inquiries and automatically suggests suitable replies. The matching text template or templates are simply inserted into your reply and sent without any further manual work – it doesn’t get easier or faster than that!
Artificial intelligence
The OMQ Assist add-on works “out of the box” right away in 32 different languages. The software keeps learning from a wide variety of customer inquiries and gets better and better at finding the right answers.
Context-aware suggestions
Now and then, inquiries are ambiguous even for people. Over time, the AI learns that the customer question “My temple arm broke off” means the same as “How can I file a complaint about my glasses if they are damaged?”.
Multimedia replies
With OMQ, text templates can be extended with multimedia content. Simply enrich your texts with helpful images and videos, or create step-by-step guides with checklists. Your customers will love it.
Productive agents
Become service superheroes. With the support of artificial intelligence, everyone knows every area equally well. Inquiries are answered even faster and to consistent quality standards. Because replies are managed centrally, the same questions get the same answers. The customer never gets incorrect or outdated solutions.
Intelligent text templates powered by OMQ
Your central knowledge base for everything
The OMQ platform gives you great help in quickly handling incoming service inquiries within the Customer Service powered by GREYHOUND client. You can also integrate your valuable knowledge on your website or let your contact form reply automatically. Solutions to common questions can also be shown directly in the FAQs. This actively avoids service contacts and takes the load off your team. At the same time, it raises the service level and thus customer satisfaction. With the AI-based self-service tool, you offer your customers better and faster support.
Connected quickly
Connect OMQ and benefit from a central knowledge base
Connect Customer Service powered by GREYHOUND with the OMQ knowledge base. We support you with setup and configuration.
FAQ
Frequently asked questions about the OMQ integration
OMQ supports your team directly when answering customer inquiries. The inquiry is analyzed, and suitable answers from your stored service knowledge are suggested. Your team spends less time searching and can reply faster.
OMQ analyzes the content of an incoming inquiry and searches the central knowledge base for suitable answers. Your team can then use the right suggestion directly in the reply.
OMQ takes the context of an inquiry into account and also recognizes differently worded questions with the same meaning. This means suitable answers can be suggested even when customers describe their request in different ways.
Yes. Questions, answers and categories are managed centrally in the OMQ knowledge base. Permissions can also be assigned there. Your team works with a shared, centrally maintained knowledge base.
Yes. In addition to text, answers can contain images and videos. Step-by-step guides and checklists can also be stored. This is especially helpful for requests that are hard to explain in a short text reply.
Yes. According to the current product page, OMQ Assist supports 32 languages. This means the stored knowledge can also be used for multilingual customer service.
Yes. According to the current integration, the OMQ knowledge base can also be used for other self-service applications, for example on your website, in FAQs or in the contact form. This lets customers find answers before a service inquiry is even created.
- Core license for Customer Service powered by GREYHOUND
- OMQ account
You can find the guide in the manual here: https://docs.greyhound-software.com/tools/addons/omq-assist-by-omq
You can find the current prices here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise
