CUSTOMER SERVICE × eBay
Handle cases & returns without the eBay back end.
Modern, customer-focused service means delivering competent answers on every channel with short response times. To do this, all the information needed to answer a customer request must be available in one <strong>central interface</strong> – without endless searching, tedious switching between applications and time-consuming copy & paste. The eBay Connect add-on is the ideal addition for working securely and efficiently as a team in multichannel customer service. The add-on connects seamlessly to the eBay API, so <strong>inquiries, cases, cancellations and returns</strong> can be handled easily in the Customer Service powered by GREYHOUND interface, without access to the eBay back end. Besides much <strong>faster handling times</strong>, thanks to buyer and order information shown right next to the original eBay message, it also <strong>increases security, especially when working with external call centers, because access to the eBay back end is no longer needed</strong>.
how-to video
The customer service solution for marketplace merchants
Find out how your team can handle cases & returns without the eBay back end.
You benefit from faster handling thanks to ERP data right next to the original eBay message.
- Bullet
- typische Use Cases
- Live-Demo-Ausschnitt.
Connection to eBay
Developed together with eBay PowerSellers.
The add-on was created in close collaboration with real-world users and is therefore perfectly tailored to the needs of small and large eBay merchants. Finally, you can manage all customer inquiries about your eBay sales centrally from the GREYHOUND customer service platform. As a team, with full transparency.
Customer Service x eBay
All information and attachments at a glance.
In addition to the key details about the buyer and the purchased item, the add-on view clearly logs all previous actions and process steps – which creates more transparency, especially when working as a team. Photo and file uploads between you and the buyer are also made available directly in the GREYHOUND interface, without logging in.
No switching tools
Trigger eBay actions directly in GREYHOUND.
Mark as shipped, approve returns, upload return labels and issue refunds via PayPal: as a merchant, you know all the <strong>actions involved in selling on eBay</strong>.
Connected quickly
Connect eBay and work directly with customer context.
Connect your eBay account with Customer Service powered by GREYHOUND. We support you with setup and configuration so your team can quickly work with the relevant customer and order data.
FAQ
Frequently asked questions about the eBay integration
- Core license for Customer Service powered by GREYHOUND
- Free eBay account
You can find the instructions in the manual here: https://docs.greyhound-software.com/tools/addons/ebay-connect
You can find the current prices here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise
Yes, no problem. You can add as many eBay accounts as you need.
Yes, you can also connect international eBay accounts. Simply select the country under eBay country site in the Add-on Manager.
Yes. Hosting takes place in German data centers, or alternatively as a monitored self-hosted operation. A role and permission concept controls access, and data processing on behalf and processing activities are documented.
The eBay add-on in Customer Service powered by GREYHOUND does not store any personal data. Even when data from eBay is transferred to custom fields, it is exclusively purchase data. Data related to the buyer account is not stored. Personal data such as the eBay buyer name can be used on demand in the Customer Service powered by GREYHOUND add-on search, but it cannot be stored in custom fields.
