CUSTOMER SERVICE × DEEPL
International customer service made easy
Communicate faster, reduce effort and delight customers with the Customer Service translation feature powered by DeepL. <strong>Want to see Customer Service powered by GREYHOUND in action?</strong>
International customer service?
No problem with the translation feature!
The share of orders not sold through your own online store keeps growing. Domestic marketplaces play a role, and so does <strong>international trade</strong>. Smooth processing requires the right setup – one that handles not only the orchestration of your offers but also <strong>multilingual customer service</strong>. Many merchants see no solution other than hiring multilingual service staff. But it doesn’t have to be that way...
International customer service
Sometimes the simplest solutions are the best.
Instead of hiring expensive service staff, Customer Service users have a smart alternative: extending their customer service system with the translation feature powered by DeepL. This ensures that:
The translation feature powered by DeepL currently supports the following languages:
English, French, Spanish, Italian, Polish, Dutch, Danish, Estonian, Finnish, Latvian, Lithuanian, Portuguese, Swedish, Slovak, Slovenian, Czech, Turkish and Hungarian.
In detail
Measurable results with the translation feature.
Using the translation feature in Customer Service powered by GREYHOUND leads to measurable improvements:
Handling time
The average handling time per request can be reduced by up to 67%.
Productivity
The number of requests handled per day can be increased by more than 50%.
Staffing effort
The need for multilingual staff is reduced, which makes significant cost savings possible.
Customer satisfaction
Higher service quality can significantly increase satisfaction rates.
Scalability
The translation feature lets companies easily adapt their customer service to new markets – without additional staff.
Error rate
Standardized text templates can reduce errors in replies by up to 30%.
Bye, language barriers!
Go international while keeping the same service quality
The translation feature in Customer Service powered by GREYHOUND lets online merchants make their customer service significantly more efficient while saving considerable costs thanks to more flexible ticket assignment. Fewer staff can handle more requests in less time. <strong>With Customer Service powered by GREYHOUND and the translation feature, companies can expand internationally with success, without worrying that service quality will suffer.</strong>
Customer Service x DeepL
Your benefits at a glance
Ready to go multilingual?
Get started now with Customer Service & DeepL
Get the translation feature for Customer Service powered by GREYHOUND now and benefit from the measurable results of the DeepL integration.
FAQ
Frequently asked questions about the DeepL integration
- Core license for Customer Service powered by GREYHOUND
- Translation feature
You can find the instructions in the manual here: https://docs.greyhound-software.com/tools/addons/uebersetzungsfunktion
You can find the current prices here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise
The following languages are currently available:
- English
- French
- Spanish
- Italian
- Polish
- Dutch
- Danish
- Estonian
- Finnish
- Latvian
- Lithuanian
- Portuguese
- Swedish
- Slovak
- Slovenian
- Czech
- Turkish
- Hungarian
Yes. Hosting takes place in German data centers, or alternatively as a monitored self-hosted operation. A role and permission concept controls access, and data processing on behalf and processing activities are documented.
