CUSTOMER SERVICE × BILLBEE
Understand Billbee orders. Answer customer questions precisely.
Which variant was ordered, has the payment arrived and where is the parcel? Connect Billbee to Customer Service powered by GREYHOUND and bring order data and customer communication together. That way your team can check what belongs to the order right on the request.
- See items, quantities and variants on the request
- Clarify payment and shipping status during the conversation
- Prepare replies with the matching order data
Good service combines communication with knowledge of the order.
First, put the order in context
A customer gets in touch. The order provides the context.
An incoming message is automatically matched to the right order in Billbee. In the sidebar, your team has customer and order data as well as the payment and shipping status at hand.
On the phone, too, you can open the matching order using the integrated search. That way you can clarify questions about the order during the conversation and take existing order comments into account.
<strong>Your conversation starts with the order details.</strong>
Items and variants in detail
What was ordered when – and in which variant?
When a customer has a question, the individual line item often matters. The item overview shows when a customer ordered which item, in what quantity and in which variant. Comments on the order and its processing also help you trace earlier arrangements.
This gives your team the information where it is needed: <strong>Right with the customer inquiry.</strong>
A preview that fits your needs
Decide what your team sees first.
Even in an email’s field view, you can tell whether related Billbee data is available. For the preview line, you choose which customer, item or shipping information appears there and how much of it.
During setup, you can also decide whether and which order data is transferred to custom fields. That way you adapt the display to the information your service team needs day to day.
Replies from shared snippets
Prepare the wording once. Answer specific requests.
Recurring questions need reliable answers. Create shared text templates your team can access – for example for questions about shipping or about an order.
The snippets can be filled with current order data from Billbee. That way your team uses shared wording and still refers to the specific order. Before sending, it checks the reply in the context of the request.
Billbee data in day-to-day service
Four questions where a look at the order pays off.
Data protection & hosting
Use order data responsibly in customer service.
When your team works with customer and order data from Billbee, handling this information is part of setting up the workplace. Customer Service powered by GREYHOUND provides the following foundations for this.
Hosting in Germany
GDPR-compliant use
Role and permission concept
Optional self-hosted operation
Connect Billbee for customer service
Prepare API access and check the connection.
For the connection, you need Billbee API access as well as the main account’s user name and the separate API password. In the Addon Manager, select a new Billbee connection and test access. Then you configure the preview and, if needed, the transfer of order data to custom fields.
FAQ
FAQ on the Billbee connection
The connection provides customer and order data as well as payment, item and shipping information. Among other things, the item overview shows the order time, quantities and variants. Comments on the order and its processing also help your team assess the request.
Incoming messages are automatically matched to the right order. For questions by phone, you can use the integrated search to open the related order. The Billbee data appears in the sidebar of Customer Service powered by GREYHOUND.
Yes. The item overview shows when a customer ordered which item, in what quantity and in which variant. This helps, for example, when a customer wants to specify an item more precisely or match a line item to a return.
Yes. You decide which customer, item or shipping details the preview line in the email field view shows, and how many. During setup, you can also decide whether and which order data should be transferred to custom fields.
Shared text templates give your team prepared wording. They can be filled with current order data from Billbee so the reply refers to the specific order. Check the text in the context of the request before sending.
Yes. Billbee Connect can be used in parallel with connections to other third-party systems. Which additional connections you need depends on the systems your team works with. Each connection is set up separately.
- Core license for Customer Service powered by GREYHOUND
- Billbee API (paid)
In the Addon Manager, create a new connection and select Billbee. Enter the main account’s user name and the API password and check your entries with “Test connection”. After that, you can configure the preview line and custom fields. You can find the full guide at https://docs.greyhound-software.com/tools/addons/billbee-connect.
You can find the current Customer Service pricing overview at https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise.
The connection uses a dedicated Billbee API password. It is different from your normal Billbee login password. Use the user name of the Billbee main account; the guide describes where to enable API access and set the API password.
No. You can keep using Billbee for your order management and connect it to Customer Service powered by GREYHOUND. You do not need to switch to ERP from JTL.
