CUSTOMER SERVICE × ACTINDO

Understand Actindo orders. Resolve customer questions faster.

Has the order been paid, which items belong to it and where is the parcel? The Actindo integration makes this information available in Customer Service powered by GREYHOUND. This lets your team answer customer questions with the related order data right in front of them.

Match orders automatically
Track shipments via tracking link
Replies with current order data

Try it free for 14 days Set up the connection

For teams that answer customer questions with the right order data.

The inquiry arrives. The order is there.

Less searching, faster to the right Actindo order.

For every incoming message, the integration automatically matches the right order. In the sidebar of Customer Service powered by GREYHOUND, your team sees the current status from Actindo and can start working on it right away.

If a customer calls, the integrated order search helps. Even without a new e-mail, you find the information you need for the conversation.

<strong>Message or call: the matching order is the starting point of your reply.</strong>

From payment status to order comment

What is in Actindo helps you in the customer conversation.

The sidebar shows you what was ordered, whether a payment has been received and how far shipping has progressed. Order and purchase comments remain visible too. This lets you answer a follow-up question based on the specific case.

Customer and addresses Check customer name, e-mail and the billing and delivery address for the order
Order and status See order number, date and total in connection with the order status
Items in the order Track ordered line items with quantity, price and processing status
Payment for the order Use payment method and current payment status for follow-up questions
Shipping and tracking View shipping method and shipment number, track the parcel via the tracking link

This way, your team has the information where it is needed: <strong>Right next to the customer inquiry.</strong>

First the overview. Then the detail.

The key info up front. Actindo with one click when needed.

Even the preview line of an e-mail can show data from Actindo. You define which customer, order or shipping information appears there. This lets you see early on which case the message belongs to.

If you need more details or want to change something, linked order, invoice and customer numbers take you to the record in Actindo. Via the item list, you can also reach the detail view there.

Configure the preview line to suit your everyday service work
Open related records via linked numbers
Take a closer look at items directly in Actindo

Answer recurring questions quickly

A text template for the question. Actindo data for the reply.

Questions about payment, items or shipping are often similar. For these, your team uses shared text templates in Customer Service powered by GREYHOUND instead of writing every reply from scratch.

The integration completes these templates with current data from Actindo. This turns reusable wording into a reply for the specific order, without having to copy order information by hand.

Use shared wording within the team
Add current Actindo data to text templates
Resolve recurring questions with less writing

Actindo in everyday service

Four follow-up questions. The right information right at hand.

Where is my parcel?

The shipment number from Actindo is linked to parcel tracking. Your team checks the progress and informs the customer about the shipment.

Which item did I order?

The line items show which goods belong to the order. For a follow-up question or a return, you can open the item detail view in Actindo if needed.

Can I still change my order?

Use the linked order number to open the order in Actindo. There, you can process the requested change or cancellation.

Are the goods already on their way?

In the sidebar, you check the current order status and the shipping information. Order and purchase comments help you put the case in context.

Use customer data responsibly

More order knowledge in service. Clear rules for access.

With the Actindo integration, your team gets insight into customer and order information. Customer Service powered by GREYHOUND supports handling it in a controlled way with roles and permissions. For operation, you can choose between hosting in Germany and monitored self-hosted operation.

Hosting in Germany

GDPR-compliant use

Role and permission concept

Optional self-hosted operation

Prepare your Actindo integration

Activate the interface. Use Actindo in customer service.

Have the Actindo API activated by Actindo customer support and have the matching user access ready. Then set up the connection in Customer Service powered by GREYHOUND and define which information your team should see in the preview. The manual guides you through the configuration.

Connection between Customer Service and Actindo

FAQ

Answers on the Actindo integration

Which Actindo information do I see for the customer inquiry?

In the sidebar, you find customer and order information such as line items, payment method, payment status and shipping data. Order and purchase comments complete the picture. This lets you see the status of the case while you work on the message.

How do I find the right order for a message or a call?

Incoming messages are automatically matched to the right order. For phone inquiries, a search field lets you open the order directly. The related information is therefore available even when the conversation does not start with an e-mail.

Can I configure the preview line myself?

Yes. You decide which data from Actindo, and how much of it, already appears in the preview line of an e-mail. Select the customer, item or shipping information your team needs for a quick overview. You can find the optional settings in the Addon Manager.

How do I open a record directly in Actindo?

Order, invoice and customer numbers are linked. One click takes you to the related record in Actindo, where you can, for example, continue editing master data or an order. The item list also gives you direct access to the detail view.

How do text templates help with recurring questions?

Your team can store shared text templates for similar requests. The integration completes this wording with current order data from Actindo. This saves copying information manually and makes it easier to write replies that fit the specific order.

Can Actindo be connected together with other systems?

Yes. The Actindo integration can be used in parallel with other integrations. This gives your customer service information from several third-party systems in the same workspace.

What do I need for the Actindo integration?

Core license for Customer Service powered by GREYHOUND
Actindo API, activated by Actindo customer support
User access for the Actindo API
optional: AI features

The manual recommends a separate Actindo user for the interface. With the same user, you cannot log in to the Actindo backend at the same time. Therefore, agree on the right access with Actindo.

Where can I find the setup steps for Actindo?

The instructions describe the connection in the Addon Manager, the selection of your Actindo environment and the user login. The optional settings are linked there too: https://docs.greyhound-software.com/tools/addons/actindo-connect

Where can I look up the costs of Customer Service powered by GREYHOUND?

You can find the current price overview here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise

Which Actindo environment do I choose during setup?

The manual distinguishes between Actindo RetailSuite and Actindo Core1 Live. RetailSuite is intended for systems that do not yet run on Core1. For a Core1 connection, you also enter the host prefix. The sandbox is the test system. Base your choice on your existing Actindo environment.

Do I need ERP from JTL to use Customer Service powered by GREYHOUND?

No. If you work with Actindo, you connect your existing ERP to Customer Service powered by GREYHOUND. You do not need to switch to ERP by JTL for this.