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CUSTOMER SERVICE × 3CX

Telephony that already knows your customer.

By linking the phone system with Customer Service powered by GREYHOUND, companies can significantly increase the performance and value of their customer support – because a lot of customer data is available the moment a call comes in. Your staff are fully informed before they even pick up and can focus better on what matters.

Integrating the 3CX phone system into Customer Service powered by GREYHOUND as your central communication platform therefore improves customer service – especially for merchants who do a lot of business by phone.

Maximum transparency matters just as much for phone calls as for every other service channel. The 3CX softphone, which you can use in Customer Service powered by GREYHOUND, makes this possible.

Try it free for 14 days Set up the connection

Connection to 3CX

Customer Service + 3CX: fully informed on incoming calls

With the 3CX softphone integrated into Customer Service powered by GREYHOUND, you can see everything you need about the caller within seconds of an incoming call – including the history: Has the caller already spoken to other colleagues about their issue today? Did the caller send an e-mail the day before yesterday asking where their package is? All of this is visible before you even start the conversation.

This lets your staff find the information they need quickly and be optimally prepared for every call – which, along with friendliness and clarity, is a key factor in outstanding customer service on the phone.

A real dream team

Start outgoing calls via Customer Service powered by GREYHOUND

Sometimes it is better to pick up the phone right away than to type out a long message. With the 3CX softphone connected, this takes just one click: simply create an outgoing phone note and start an outgoing call directly from the Customer Service interface – making calls doesn’t get any easier or faster!

And for maximum traceability across the entire team, the call history and its content can be logged directly.

Connection to 3CX

The 3CX phone system at a glance

3CX is a powerful, fully scalable and cost-effective phone system for companies of all sizes. With 3CX, companies can make and receive calls reliably and at low cost over their existing internet connection. 3CX also offers a range of powerful features, including voicemail, conference bridge, call forwarding, call recording, video and web conferencing, as well as the integration of CRM and helpdesk systems such as Customer Service powered by GREYHOUND.

  • See everything you need about the caller on incoming calls
  • Cross-media – reply to an e-mail with a phone call or vice versa.
  • Better customer service by phone
  • Start outgoing calls directly from Customer Service powered by GREYHOUND
  • Link the 3CX phone system with Customer Service powered by GREYHOUND as your CRM system
  • Fully informed staff – even before they take a call

Connected quickly

Connect 3CX and revolutionize your customer service.

Connect 3CX with Customer Service powered by GREYHOUND. We support you with setup and configuration so your team can quickly work with the relevant customer and order data.

Get advice now Set up the integration

FAQ

Frequently asked questions about the 3CX integration

The integration makes telephony part of your central customer service workspace. Your team recognizes incoming callers, keeps track of previous communication and can start outgoing calls directly from Customer Service powered by GREYHOUND. You switch between systems less and have the right context for every call.

Yes. On an incoming call, the contact can be identified by phone number and the matching customer context opened. Your team knows who they are talking to before or as the call begins.

Your team can access the existing customer information and previous communication in Customer Service powered by GREYHOUND. If ERP, store or marketplace systems are also connected, further customer and order information is available, depending on the integration.

Yes. Outgoing calls can be started via 3CX directly from Customer Service powered by GREYHOUND. Your team stays in its familiar interface instead of switching between applications for every call.

Yes. Phone contacts can be documented in the customer context. This way, other staff can also see what has already been discussed – no matter who last looked after the customer.

Yes. That is exactly one of the key benefits of Customer Service powered by GREYHOUND: in addition to 3CX, you can connect other systems. This brings communication and relevant customer and order data together in one central workspace.

  • Core license for Customer Service powered by GREYHOUND
  • 3CX version 18
  • active extension in a 3CX phone system
  • paid CRM integration for 3CX
  • “3CX Connect” add-on for Customer Service powered by GREYHOUND

You can find the instructions in the manual here: https://docs.greyhound-software.com/konfiguration/telefonie/3cx-softphone

In addition to your 3CX costs, there are fees for the Customer Service 3CX add-on. You can find current prices and terms in our pricing overview: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise