CUSTOMER SERVICE × VHS1
With VHS1, know the order status as you reply.
Has the order been paid, what was ordered and where is the parcel? VHS1 Connect provides the matching order information in Customer Service powered by GREYHOUND. This lets you respond to your customer's specific situation.
- Assign incoming customer e-mails to the matching VHS1 orders
- Look up payment status, items and shipping for the inquiry
- Add existing order data to your replies
For service teams with orders in VHS1.
FROM THE MESSAGE TO THE ORDER
The customer asks. The VHS1 order is already assigned.
A question about an order often contains only a few clues. VHS1 Connect automatically assigns incoming messages to the respective order. When you open the message, the key order data and the current status are available in the sidebar.
On the phone, you can use the same information: via the integrated search field, you open the matching order. So you do not have to piece the order together from e-mail communication first, even when the customer gets in touch another way.
<strong>First place the ticket, then give targeted information.</strong>
ITEMS, PAYMENT AND SHIPPING
Read the order status in context.
A status alone does not answer every question. An order also includes the individual items, the payment method and any comments. The connection brings these details from VHS1 together in your service view. This way, you can see what the inquiry refers to and which information your reply still needs.
This way, your team has the information where it is needed: <strong>Right with the customer inquiry.</strong>
YOUR PREVIEW FOR SERVICE
What you often need is right with the e-mail.
Which details should your team see first? In the preview line, you decide which order information appears, and how much. As soon as you click the e-mail, you can see whether VHS1 data exists for the message. For example, choose the customer, goods and shipping details that are relevant to your typical questions.
For a closer look, you use the list of items or linked order, invoice and customer numbers. They lead to the relevant detail or to the record in the third-party system. The preview is your starting point, and the further information stays within reach.
PREPARE FOR RECURRING QUESTIONS
One reply template, completed with the specific order.
Questions about payment or shipping are similar, but the orders behind them differ. With shared text templates, you prepare the recurring part of your replies. VHS1 Connect adds available order information from the connected system via variables.
You choose a suitable template and adapt it to the request. Before sending, you check the text and the inserted data. This way, your team uses consistent templates and still answers the question about each specific order.
FOUR QUESTIONS FROM EVERYDAY SERVICE
Find the right answer with VHS1 information.
Data protection & hosting
Use VHS1 data responsibly in your service.
Customer Service powered by GREYHOUND connects your customer communication with information from VHS1. For day-to-day teamwork, this also includes suitable permissions and the existing options for hosting and operation.
Hosting in Germany
GDPR-compliant use
Role and permission concept
Optional self-hosted operation
PREPARE THE API USER AND ACCESS
Set up the VHS1 connection with the right read permissions.
In VHS1, create a dedicated API user for the connection and give it the required read permissions for customers and orders. In the Addon Manager, you enter the REST web service URL, the client and its credentials. Test the connection before you configure the preview for your team.
FAQ
Frequently asked questions about VHS1 Connect
The connection brings customer communication and order information together in one interface. When you read or answer an inquiry, you see data from VHS1 in the sidebar. For example, you can check the payment status, look up items or track a shipment, and tailor your reply accordingly.
Incoming messages are automatically assigned to the respective order. If a customer gets in touch by phone or fax, you can search for the matching order yourself via the integrated search field. This way, the order information is available even without a new customer e-mail.
The partner description lists customer and order data, the current status, payment method and payment status, shipping and tracking information, and the ordered items. You can also view order and purchase comments. Which information is available in a specific case depends on the data of the respective VHS1 order.
Yes. You decide which order data the preview line contains, and how much. It adds selected details from VHS1 to the field view of the e-mail, for example about the customer, goods or shipping. This lets you adapt the first overview to the way your team works.
Linked order, invoice and customer numbers take you directly into the third-party system. Via the list of items, you can also open the detail view of an order line. Use these links when the details in the service view are not yet enough for your request.
Yes. Shared text templates can be enriched with available data from VHS1. Via variables, you add order-related details to prepared reply texts. Choose the template that fits the request and check the data before sending.
- Core license for Customer Service powered by GREYHOUND
- VHS1 Connect
- VHS1 API
Prepare the API user and its permissions in VHS1. Then, under “Extensions > Addon Manager”, create a VHS1 connection and enter the connection details. Check access with “Test connection” and then set up the preview you want. You can find the individual steps at https://docs.greyhound-software.com/tools/addons/vhs1-connect.
The current terms for Customer Service powered by GREYHOUND are available at https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise.
According to the setup guide, the API user needs the permissions “View customers” (CLIENT_CUSTOMER_READ) and “Show order” (CLIENT_ORDER_READ). They are assigned in the user profile in VHS1. Use a dedicated user with these access rights for the connection.
Yes, you can connect several other third-party systems in parallel. This lets you use VHS1 together with other available connections in your service environment. Which other Connect add-ons and access you need depends on the systems your team works with.
