CUSTOMER SERVICE × melibo

Automatic answers to customer & marketplace requests.

<strong>Automate up to 60% of your customer requests with Customer Service powered by GREYHOUND & melibo.</strong> With AI support, you get faster answers, reduce effort and increase customer satisfaction – on all channels and marketplaces <strong>Want to see Customer Service powered by GREYHOUND in action?</strong>

Try it free for 14 days Set up the connection

The right answers with order context – before your customer service team has even seen them.

With the power of generative AI and AI Agents, you automate <strong>up to 60% of your customer requests</strong>. That means shorter wait times, less manual work and more satisfied customers. The AI takes over routine tasks so you can focus on what really matters: excellent customer service and sales-boosting interactions.

Automated answers for all marketplaces & channels

With Customer Service powered by GREYHOUND & melibo, you can answer customer requests from all marketplaces and channels automatically – whether Amazon, eBay, Otto, cdiscount or Mirakl. Standard requests are handled without manual work, while complex issues are routed intelligently. Your team can focus on the customer requests that really matter.

In detail

How your customer service benefits<br/ >from AI support by melibo

Smart chatbots

With smart chatbots, you can automate standard requests efficiently. The bots answer recurring questions, route more complex issues to the right place and, thanks to training on your store FAQ, increase the share of self-service – for fewer tickets and happier customers.

AI reply suggestions

Even when the AI doesn’t answer a request directly, it gives your team smart reply suggestions. Support agents save time, respond faster and deliver consistent answers.

Perfectly integrated

Whether email, messenger, live chat or marketplace tickets – all requests come together centrally in Customer Service powered by GREYHOUND, without system breaks or duplicate work. Your team has a single interface for all customer interactions.

Multilingual support

The AI translates requests and replies automatically. Offer your customers multilingual customer service without extra resources or costs – for seamless communication worldwide.

More focus

Let the AI handle routine requests. Your team can focus on valuable customer interactions and complex issues – for more efficient customer service and happier employees.

Faster answers

Precise, fast answers increase customer satisfaction and lead to more sales. With automatic prioritization, urgent requests are handled immediately – for better conversion rates.

AI automation on all channels in 5 steps

Integrating Customer Service powered by GREYHOUND & melibo is quick and easy. Together with our AI experts, you optimize your customer service in just 5 steps – for more efficiency and less manual effort.

Analysis & potential assessment

Together we check which requests are best suited for automation. We analyze your First Contact Resolution (FCR) rate in Customer Service and identify the most common recurring customer requests.

Define the automation strategy

Based on the analysis, we define clear rules in the Customer Service system to handle common requests automatically. You see right away how many of your requests the AI can take over – e.g. 80% of all Amazon tickets.

Integration & setup

The melibo plug-in is seamlessly integrated into the Customer Service rule system. All relevant requests are then automatically passed to the AI – without manual handling.

Control & customization

You decide whether the AI replies are sent automatically or saved as drafts for your team to approve. That keeps your customer service flexible and fully under control.

Optimization & scaling

With melibo Insights, you get valuable data on the performance of the automation. That way you can identify further potential and keep improving the AI – for even more efficiency.

Ready for AI support?

Get started now with Customer Service & melibo

Automate up to 60% of your customer requests with Customer Service powered by GREYHOUND & melibo. With AI support, you get faster answers, reduce effort and increase customer satisfaction – on all channels and marketplaces.

Get advice now Set up the integration

FAQ

FAQ on the melibo integration

  • Core license for Customer Service powered by GREYHOUND
  • melibo integration
  • melibo account
  • API key from the melibo back end

You can find the guide in the manual here: https://docs.greyhound-software.com/tools/addons/melibo-connect

You can find current pricing here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise

Yes. Hosting takes place in German data centers, or alternatively as a monitored self-hosted operation. A role and permission concept controls access, and data processing and processing activities are documented.