CUSTOMER SERVICE × ERP
Customer service with ERP. All order data right on the ticket.
Connect your ERP to Customer Service powered by GREYHOUND. Customer and order data is available to your team right with the inquiry – no searching and no switching between systems.
- Customer & order data right on the ticket
- All service channels in one inbox
- ERP context for your team and your AI
Customer service for e-commerce teams that need more than a mailbox.
ERP data directly in customer service
Order, payment, shipping – right with the customer inquiry.
Your ERP knows the customer and their order. Customer Service powered by GREYHOUND knows their inquiry. The integration brings both together right in the ticket.
When an inquiry comes in, it is assigned to the matching customer and order. Your team sees the relevant information right where it replies – from order status and line items to payment and shipping.
<strong>No opening the ERP. No searching for order numbers. Just reply.</strong>
Everything you need to reply
The most important ERP information right in the ticket.
With the ERP integration, your team has the relevant customer and order information right in Customer Service powered by GREYHOUND – clearly laid out, up to date and without switching systems.
This gives your team the information where it is needed: <strong>Right with the customer inquiry.</strong>
All inquiries. One workspace.
No matter where your customer writes: the context is already there.
E-mail, chat, phone, WhatsApp and marketplaces all come together in one central inbox. Customer Service powered by GREYHOUND assigns every inquiry to the matching customer and order from your ERP.
Your team works with the same context across all channels – without switching between mailboxes, marketplaces and the ERP.
AI with real order context
Answer standard inquiries automatically.
“Where is my order?”, “When will it be delivered?” or “Can I still cancel my order?” – many recurring inquiries can be automated when the right order data is available.
The <strong>AI Agent</strong> uses the information from your ERP to answer suitable standard inquiries and carry out actions on its own. If information is missing or human attention is needed, your team takes over.
Typical inquiries
Customer inquiries where your ERP context makes the difference.
Data protection & hosting
Customer service with data protection in mind.
Customer Service powered by GREYHOUND is designed for professional use in German and European companies.
Hosting in Germany
GDPR-compliant use
Role and permission concept
Optional self-hosted operation
Connected quickly
Connect your ERP and work with customer context right away.
Connect your existing ERP to Customer Service powered by GREYHOUND. We support you with setup and configuration so your team can quickly work with the relevant customer and order data.
FAQ
Frequently asked questions about the ERP integration
Order number and status, customer data, the ordered line items with quantity and price, payment method and payment status, shipping method, tracking number and invoice number. You decide which fields already appear in the list view.
Not for most service inquiries. The data is in the ticket. Your team only jumps to the ERP when something needs to be changed there, such as an address or a cancellation, and the numbers in the ticket link there directly.
No. The connection reads the data from your ERP at the time of the inquiry. No permanent second copy of your order data is created.
E-mail, phone, chat, WhatsApp as well as messages from Amazon, eBay and Kaufland. The order data from the ERP is available regardless of which channel the inquiry comes from.
Yes, and that is the real benefit of the connection. The AI answers inquiries about delivery status, returns, cancellations and invoices based on the real order data instead of sending generic text templates.
Yes. If you run a store or marketplace system alongside the ERP, you see both data sources in the same ticket.
- Core license for Customer Service powered by GREYHOUND
- ERP Integration
- ERP from JTL with direct database access
- optional: AI features
You can find the instructions in the manual here: https://docs.greyhound-software.com/tools/addons/jtl-connect-restapi
You can find the current prices here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise
Yes. Hosting takes place in German data centers, or alternatively as a monitored self-hosted operation. A role and permission concept controls access, and data processing and processing activities are documented.
No. Customer Service powered by GREYHOUND works independently of your system and also connects to xentral, PlentyONE, Shopware, Shopify and SAP. The ERP connection is one of around 30 available connections.
