CUSTOMER SERVICE × CHAT & MESSAGING
Answer chats where your customer service works.
Bring website chat and messengers together in Customer Service powered by GREYHOUND. Your team handles conversations centrally – with customer history, context and every feature for collaboration.
ALL CHATS. ONE WORKSPACE.
Answer website chat and messengers centrally.
Bring inquiries from your website chat and connected messengers together in Customer Service powered by GREYHOUND. Your team answers conversations centrally, without switching between different applications and accounts. Recognized contacts bring their previous communication with them. Your team sees what has already been discussed and, if needed, can also show e-mails or phone numbers for the customer. If ERP, store or marketplace systems are connected, relevant customer and order data is also available. <strong>No searching. Understand and reply right away.</strong>
TOGETHER AS A TEAM
Everyone knows what is being worked on.
Several employees can work in customer service at the same time without getting in each other’s way. A locking function prevents duplicate work and makes sure chats are not accidentally handled by two people at once. Even when a chat disappears from the open work, the complete history is kept. Your team always has the context it needs and can take over and continue conversations as required. <strong>Clear responsibility. No duplicate replies.</strong>
Automatic greeting
For times when you or your colleagues cannot reply right away, you simply define how customers are greeted and asked to wait. Of course, this can be configured per widget and therefore also for different languages. The translation function helps your service team understand customers correctly right away – no matter which country they come from or which language they write in. Replies are, of course, also translated into the right target language at the push of a button.
Keep track
Like everything in Customer Service powered by GREYHOUND, chats can simply be completed once answered. This empties the inboxes and lets you work according to the proven GTD principle (Getting Things Done). Because the chat partner is recognized, you can open a complete history when needed. And the lightning-fast full-text search helps you and your colleagues find exactly what you need to answer the current inquiry – including e-mails or phone notes that can shed more light on the matter alongside the chats. User assignments are quick and easy – if they have not already been made automatically by the system or by AI.
Understand & optimize
To optimize processes for the long term, you need to be able to look at the background. With the wide range of reporting options, chat inquiries can also be analyzed by topic and effort. You quickly see at which times and on which topics which channels are in particular demand, or which questions are asked most often. This makes inquiries especially useful for uncovering points of confusion in your online store.
Connected quickly
Hello chat, hello messenger.
Extend Customer Service powered by GREYHOUND with chat & messaging now. We support you with setup and configuration so your team can start working with the features quickly.
FAQ
Frequently asked questions about the chat & messaging integration
With Chat & Messenger Connect, you bring your website chat and supported messenger channels into Customer Service powered by GREYHOUND. Your team handles chat inquiries together with the other service channels in one central workspace.
Yes. The website chat is embedded with a code snippet and can be adapted to the look of your website or store. Several chat widgets for different stores or websites are also possible.
For known contacts, the previous communication is available right away. If ERP, store or marketplace systems are also connected, relevant customer and order data can be shown in the customer context, depending on the integration.
Yes. Chats can be handled together as a team. Functions for responsibilities and processing status make it clear who takes over an inquiry and prevent duplicate work.
Yes. Past conversations remain traceable in the customer context. Your team can see what has already been discussed and pick up right there at the next contact.
Yes. Recurring processes and simple inquiries can be automated. You can also use the AI functions of Customer Service powered by GREYHOUND to answer routine inquiries automatically and support your team.
Yes. Among other things, you can store individual greetings and away messages and define how customers are addressed in the chat – even when your team is not available.
You can find the guide in the manual here: https://docs.greyhound-software.com/konfiguration/chat-messaging
You can find the current prices here: https://jtlelementorstaging.kinsta.cloud/de/customer-service/preise
