Support & Service

The right help in every situation.

With us, you get exactly the support you need. Service is free of charge for you, while technical support and advice on individual questions are billed to the minute. For maximum cost control, we offer optional support packages. You benefit from:

  • extensive documentation, videos and help tutorials
  • individual advice and technical support from experts by e-mail and phone, billed to the minute
  • attractive support packages for full predictability and cost control
Discover support packages Book onboardings & trainings

You can count on it.

Excellent service and competent support – both directly from the manufacturer.
Clear, personal and on equal footing.

24/7 self-service

Free help for self-help

Everything you need to configure Customer Service powered by GREYHOUND on your own:

  • Extensive guides, videos & tutorials
  • Digital setup assistant
  • Answers to product questions by e-mail and phone

Technical support

Personal help from a pro

If self-service is not enough, we offer you tailored support with configuring or customizing your system.

  • Billed to the minute at €2.90 per minute (e-mail & phone)
  • Mon to Fri 8:30 - 13:00 & 14:00 - 16:30
  • Optional attractive support packages with a price advantage

Emergency support

Even outside regular business hours

In the event of business-critical disruptions, we are also available to you outside our regular business hours.

  • Mon – Fri from 07:00 - 08:30 and 16:30 – 20:00, and on weekends and public holidays from 08:00 – 18:00
  • Billed to the minute at €2.90 per minute
  • plus max. €99 emergency ticket fee (depending on the booked support package)

Our support packages

With our support packages, you secure fixed minute allowances, clear price advantages
and reduced emergency fees – bookable directly in your customer account.

Support Plus

30 min/ month
€75 emergency fee (instead of €99)
  • 30 support minutes included (can be carried over to following months)¹
  • Contact by e-mail, contact form & phone / Mon – Fri from 08:30 – 16:30
  • Emergency support outside the above business hours (€2.90 per min plus €75 emergency fee) ² ³
  • Your personal support for the Customer Service system - advanced usage and setup questions & technical support
  • Monthly billing to the minute
  • Each additional support minute for €2.90

Support Pro

60 min/ month
€49 emergency fee (instead of €99)
  • 60 support minutes included (can be carried over to following months)¹
  • Contact by e-mail, contact form & phone / Mon – Fri from 08:30 – 16:30
  • Emergency support outside the above business hours (€2.90 per min plus €49 emergency fee) ² ³
  • Your personal support for the Customer Service system - advanced usage and setup questions & technical support
  • Monthly billing to the minute
  • Each additional support minute for €2.90

Support Premium

120 min/ month
€0 emergency fee (instead of €99)
  • 120 support minutes included (can be carried over to following months)¹
  • Contact by e-mail, contact form & phone / Mon – Fri from 08:30 – 16:30
  • Mon - Fri guaranteed response within 24 hrs.
  • Emergency support outside the above business hours (€2.90 per min plus €0 emergency fee) ² ³
  • Your personal support for the Customer Service system - advanced usage and setup questions & technical support
  • Monthly billing to the minute
  • Each additional support minute for €2.90
  • No emergency fee

87€

€75/month

174€

€150/month

Request your support package now

348€

€300/month

¹ Unused support minutes can be carried over to following months up to a maximum of 90 min. (Plus package) / 180 min. (Pro package) / 360 min. (Premium package).
² Disruptions caused by Customer Service powered by GREYHOUND are of course not charged.
³ Outages caused by individual operation are excluded.

Our onboardings & trainings

Want help getting started with Customer Service powered by GREYHOUND through an individual onboarding?

Or has the employee responsible for Customer Service powered by GREYHOUND unfortunately left your company? Then we offer remote trainings to refresh your internal knowledge. This way, you can bring the right customer service know-how into your company again and again!

QuickStart Easy

2-hr remote video call

only €299

  • Individual setup help for your Customer Service powered by GREYHOUND environment
  • Mail accounts, filters, basic workflows, third-party system connections, permissions
  • 2 hrs via video call

QuickStart Pro

4-hr remote video call

only €599

  • All content from QuickStart Easy
  • In-depth operator training, e.g. on individual workflows
  • 4 hrs via video call
Request your onboarding now

Training Easy

2-hr remote video call

only €299

  • Individual user training & operator training
  • How do I customize Customer Service powered by GREYHOUND? Optimal use and workflows. And much more…
  • 2 hrs via video call

Training Pro

4-hr remote video call

only €599

  • Individual user training & operator training
  • How do I customize Customer Service powered by GREYHOUND? Optimal use and workflows. And much more…
  • 4 hrs via video call
Request your training now

Any questions?

Call us or write to us: 0541 5079900 support@greyhound-software.com Monday - Friday 9 a.m. - 5 p.m.

Contact us