Contact JTL
At JTL, we have different teams that take care of your concerns: Advisors for newcomers or switchers, specialists for support cases or contact persons for queries about your billing.
Contact forms for every request
Would you like a product consultation from our sales team?
Get advice on our software solutions by phone or email. Our sales team will then contact you at the specified time. The telephone callback service is available Monday to Friday between 9:00 AM and 5:00 PM.
As a merchant, you can have a test store set up immediately - all you need to do is register with JTL. You can then simply integrate the shop into your locally installed JTL-Wawi(Download JTL-Wawi) and put it through its paces for a period of 30 days.
Commission a test shop (for service partners)
Around the JTL world in ten days: compact digital training for JTL-Wawi, marketplace sales, JTL-Shop and JTL-POS - free of charge.
Place your request anonymously in our project exchange and receive concrete listings from interested service partners! You must register with JTL to use the project exchange.
In our JTL forum you can get help from employees, service partners and experienced customers. If you only use free products from JTL without support, then you can report faults, errors and operating questions here; they can often be helped quickly.
If you have booked a fee-based edition of JTL, you can report errors and malfunctions via a ticket in the JTL-Customer Centre. We will contact you according to your support level.
If you prefer to make your support inquiries by telephone, you can book our JTL Enterprise edition with Gold Support - you will then receive the number of our support hotline.
A JTL service or web portal does not seem to be working? Before you open a support ticket, you can check the status of various systems yourself:
Partner solutions
- Check shipping interfaces
- Check JTL-Wawi cloud hosting (Hosting by ecomDATA)
Questions about invoices
You can view your current contracts with JTL on the start page of our JTL-Customer Centre service portal. Under the heading My services you can quickly jump to the respective product management via quick links. You can find your support contracts in the same way under My Support.
Change edition? Cancel product?
Editions, order packages and hosting have a tariff at JTL. You can initiate a tariff change in the JTL-Customer Centre:
Edition
- Edition - Cancel | Change tariff
Order packages for marketplace connections and connectors (Shopify & Shopware 6)
- JTL-eazyAuction (integration) - Cancel | Change tariff
- JTL-Connector (integration) - Cancel | Change tariff
- Order packages - Cancel | Change tariff
It is not sufficient to cancel only the order packages. Please cancel the marketplace or store connection itself beforehand. The termination date should be the same so that no further costs are incurred.
Hosting
Some software Applications and their extensions include a license with JTL. Licenses have a fixed price and are not changed like tariffs. Instead: If necessary, cancel your current license and then book a new license of your choice.
Applications
JTL works with around 500 partners who set up our software for customers or offer complementary technologies to our products.
Are you looking for a job? Welcome to our company! JTL-Software is a provider of smart and innovative software that makes it easier for online and mail order retailers to do business.
Please use the appropriate application form for your application. Alternatively, you can send unsolicited applications directly to our HR department: Unsolicited application.
Company information, press releases and related images are available for download on our press page.
Questions about training
