{"id":407147,"date":"2026-09-22T11:49:02","date_gmt":"2026-09-22T09:49:02","guid":{"rendered":"https:\/\/www.jtl-software.com\/?page_id=407147"},"modified":"2026-10-15T10:29:40","modified_gmt":"2026-10-15T08:29:40","slug":"greyhound-partner-softengine-erp","status":"publish","type":"page","link":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/softengine-erp","title":{"rendered":"SoftENGINE ERP"},"content":{"rendered":"\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<nav class=\"jtl-sub-navigation jtl-sub-navigation--sticky\" data-active-pinned=\"1\" aria-label=\"Product section navigation\">\n    <div class=\"jtl-sub-navigation__bar\">\n                <a class=\"jtl-sub-navigation__head\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\"><span class=\"jtl-sub-navigation__icon\"><img decoding=\"async\" class=\"jtl-sub-navigation__icon-img\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/plugins\/wpb-oop-widget-with-global\/widgets\/JTLSubNavigation\/assets\/icon-apps.svg\" alt=\"\" width=\"24\" height=\"24\" \/><\/span>\n        <span class=\"jtl-sub-navigation__label\">Customer Service<\/span>\n        <\/a><span class=\"jtl-sub-navigation__divider\" aria-hidden=\"true\"><\/span>\n\n        <ul class=\"jtl-sub-navigation__list\">\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/ki-automatisierung\">KI<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link is-active\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/\" aria-current=\"true\">Integrationen<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-2\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-2\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/cloud\">Cloud<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/eigenbetrieb\">Eigenbetrieb<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\">Preise<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-4\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-4\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/hilfe\">Hilfe<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/webinare\">Webinare<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/download\">Download<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service#kontakt\">Kontakt<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n        \n        <button type=\"button\" class=\"jtl-sub-navigation__burger\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-panel\" aria-label=\"Open menu\">\n            <span class=\"jtl-sub-navigation__burger-box\" aria-hidden=\"true\">\n                <span class=\"jtl-sub-navigation__burger-bar\"><\/span>\n            <\/span>\n        <\/button>\n    <\/div>\n\n    <div class=\"jtl-sub-navigation__panel\" id=\"jtlsub-1-panel\" hidden>\n        <ul class=\"jtl-sub-navigation__panel-list\">\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/ki-automatisierung\"><span class=\"jtl-sub-navigation__panel-text\">KI<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link is-active\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/\"><span class=\"jtl-sub-navigation__panel-text\">Integrationen<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-2\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-2\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/cloud\"><span class=\"jtl-sub-navigation__panel-text\">Cloud<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/eigenbetrieb\"><span class=\"jtl-sub-navigation__panel-text\">Eigenbetrieb<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\"><span class=\"jtl-sub-navigation__panel-text\">Preise<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-4\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-4\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/hilfe\"><span class=\"jtl-sub-navigation__panel-text\">Hilfe<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/webinare\"><span class=\"jtl-sub-navigation__panel-text\">Webinare<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/download\"><span class=\"jtl-sub-navigation__panel-text\">Download<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service#kontakt\"><span class=\"jtl-sub-navigation__panel-text\">Kontakt<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__panel-ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary jtl-sub-navigation__cta--block\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary jtl-sub-navigation__cta--block\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n            <\/div>\n<\/nav>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-hero-product-header jtl-hero-product-header--two-column jtl-hero-product-header--split-even\">\n        <div class=\"jtl-hero-product-header__inner\">\n\n        <div class=\"jtl-hero-product-header__content\">\n            <div class=\"jtl-hero-product-header__intro\">\n                <div class=\"jtl-hero-product-header__headline\">\n                                            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">CUSTOMER SERVICE \u00d7 SOFTENGINE ERP<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h1 class=\"jtl-text__heading line-none\">SoftENGINE ERP im Service. Vom Anliegen zum Auftrag.<\/h1>\n    <\/div>\n                                    <\/div>\n                                    <p class=\"jtl-hero-product-header__lead\">Verbinde SoftENGINE ERP mit Customer Service powered by GREYHOUND. Dein Team sieht Bestellstatus, Zahlung und Versand direkt bei der Kundenanfrage. Konfigurierbare Vorschauen und Links zu SoftENGINE-Workflows helfen dabei, Informationen einzuordnen und bei Bedarf am richtigen Datensatz weiterzuarbeiten.<\/p>\n                \n                                    <ul class=\"jtl-hero-product-header__benefits\">\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Kundenanfragen automatisch dem passenden Auftrag zuordnen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Kunden-, Beleg- und CRM-Datens\u00e4tze \u00fcber Workflows aufrufen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Zusatzfelder in Vorschau und Antwortbausteinen nutzen<\/span><\/li>\n                                            <\/ul>\n                \n                                    <div class=\"jtl-hero-product-header__cta\"><div class=\"product-buttons-group jtl-hero-product-header__buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon is-primary\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\">\n                                    <span class=\"product-button-group__button--with-icon__text\">14 Tage kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/softengine-erp-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Anbindung einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n                            <\/div>\n        <\/div>\n\n                    <div class=\"jtl-hero-product-header__media\">\n                <img fetchpriority=\"high\" decoding=\"async\" width=\"1570\" height=\"1896\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2.png\" class=\"jtl-hero-product-header__image img-fluid\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2.png 1570w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-248x300.png 248w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-848x1024.png 848w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-768x927.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-636x768.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-1272x1536.png 1272w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-828x1000.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-1052x1270.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-hero-v2-1260x1522.png 1260w\" sizes=\"(max-width: 1570px) 100vw, 1570px\" \/>            <\/div>\n        \n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-company-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <p class=\"jtl-text__heading line-none\">F\u00fcr Handelsteams, die Kundenfragen<br>\r\nmit konkreten Auftragsdaten beantworten.<\/p>\n    <\/div>\n<div class=\"templatera_shortcode\"><div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<style>\n\t.slider-6adb46fd068d8 { min-height: 128px; }\n\n\t@media (min-width: 576px) {\n\t\t.slider-6adb46fd068d8 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 768px) {\n\t\t.slider-6adb46fd068d8 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 992px) {\n\t\t.slider-6adb46fd068d8 { min-height: 128px; }\n\t}\n<\/style><div class=\"product-companies-section__slider swiper slider-6adb46fd068d8 slider-images\" id=\"slider-6adb46fd068d7\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg\" width=\"177\" height=\"69\" alt=\"ZEISS Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/zeiss-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg\" width=\"177\" height=\"69\" alt=\"Cineplex Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cineplex-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg\" width=\"177\" height=\"69\" alt=\"Ankerkraut Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ankerkraut-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg\" width=\"177\" height=\"69\" alt=\"Flyeralarm Sports Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/flyeralarm-sports-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" 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srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg\" width=\"177\" height=\"69\" alt=\"DeLonghi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/delonghi-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div 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data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/stahlwerk-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" 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src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg\" width=\"177\" height=\"69\" alt=\"Babymarkt Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/babymarkt-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg 1x, 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srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg\" width=\"177\" height=\"69\" alt=\"Mega Bad Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/mega-bad-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div 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data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/tp-link-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg\" width=\"177\" height=\"69\" alt=\"Takeaway.com Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/takeaway-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div>\t\t<\/div>\n\n\t\t<div class=\"swiper-pagination\"><\/div>\n\t<\/div>\n\n\t<div class=\"swiper-button-prev d-none\"><\/div>\n\t<div class=\"swiper-button-next d-none\"><\/div>\n\n\t<div class=\"swiper-scrollbar\"><\/div>\n<\/div>\n\n<script>\n\tdocument.addEventListener('contentReady', function(e) {\n\t\t\t\t\t(function(Slider) {\n\t\t\t\tvar settings = JSON.parse('{\"lazy\":true,\"init\":false,\"mousewheel\":{\"forceToAxis\":true},\"direction\":\"horizontal\",\"loop\":1,\"autoplay\":{\"delay\":2000,\"stopOnLastSlide\":1},\"slidesPerView\":2,\"spaceBetween\":30,\"breakpoints\":{\" 0\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 576\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"4\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"6\",\"spaceBetween\":30}}}');\n\t\t\t\tvar slider = new Slider('#slider-6adb46fd068d7 .swiper-container', settings);\n\t\t\t})(__.Slider);\n\t\t\t});\n<\/script><\/div>\n\t\t\t\t\t\t<\/div>\r\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"warum\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">AUFTRAG UND ANFRAGE ZUSAMMENBRINGEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Eine R\u00fcckfrage kommt an. Die Auftragsdaten stehen bereit.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Ein Kunde fragt nach seiner Bestellung. Mit SoftENGINE ERP Connect siehst du die zugeh\u00f6rigen Kunden-, Bestell- und Versandinformationen direkt in Customer Service powered by GREYHOUND. Die Seitenleiste zeigt den aktuellen Auftragsstatus, w\u00e4hrend du die Anfrage liest und beantwortest.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Eingehende Nachrichten werden automatisch dem passenden Auftrag zugeordnet. Kommt die R\u00fcckfrage per Telefon oder Chat, hilft dir die integrierte Suche, den Vorgang aufzurufen. Damit kannst du auch im Gespr\u00e4ch auf die vorhandenen Informationen eingehen.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\"><strong>Du beantwortest das Anliegen mit dem passenden Auftrag im Blick.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">ZAHLUNG, POSITIONEN UND VERSAND<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Was ist bestellt, bezahlt und bereits auf dem Weg?<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Die Auftragsansicht f\u00fchrt Bestellinformationen und Prozessdaten zusammen. Du erkennst, ob ein Auftrag bezahlt oder die Ware versandt ist, siehst die bestellten Artikel und kannst Bestell- sowie Auftragskommentare nachlesen. Vorhandene Paketnummern f\u00fchren zur Sendungsverfolgung.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-2 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fa-solid fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Kundendaten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Die Anfrage dem passenden Kunden zuordnen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-shopping-cart\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Auftrag<\/span>                                <span class=\"jtl-list-with-icons__copy\">Status und Kommentare zur Bestellung einsehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-cart-arrow-down\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Artikel<\/span>                                <span class=\"jtl-list-with-icons__copy\">Bestellte Positionen und ihre Details pr\u00fcfen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-wallet\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Zahlung<\/span>                                <span class=\"jtl-list-with-icons__copy\">Zahlungsart und aktuellen Status nachlesen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-truck\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Versand<\/span>                                <span class=\"jtl-list-with-icons__copy\">Versanddaten und verlinkte Paketnummern nutzen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">So hat dein Team die Informationen dort, wo sie gebraucht werden:<br>\r\n<br>\r\n<strong>Direkt bei der Kundenanfrage.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"servicekanaele\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">VOM \u00dcBERBLICK ZUM DATENSATZ<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Der n\u00e4chste Schritt f\u00fchrt zum passenden SoftENGINE-Vorgang.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Die Vorschauzeile zeigt bereits beim \u00d6ffnen einer E-Mail ausgew\u00e4hlte Informationen aus SoftENGINE ERP. Du bestimmst, welche Kunden-, Artikel- oder Versanddaten dort erscheinen. Individuelle Zusatzfelder lassen sich nach der Konfiguration ebenfalls in der Vorschau und in Variablen verwenden.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">F\u00fcr die Detailbearbeitung k\u00f6nnen verlinkte Kunden- und Belegnummern die hinterlegten SoftENGINE-Workflows aufrufen. Auch eine CRM-Maske l\u00e4sst sich \u00fcber einen eigenen Link erreichen. So \u00f6ffnest du den passenden Datensatz und bearbeitest \u00c4nderungen an Auftrag oder Kundenstammdaten in SoftENGINE ERP weiter.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Vorschau w\u00e4hlen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Die f\u00fcr dein Team relevanten Angaben zusammenstellen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-tag\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Workflows verkn\u00fcpfen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Kunden, Belege und CRM-Masken gezielt aufrufen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-friends\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Zusatzfelder einbeziehen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Weitere ERP-Angaben f\u00fcr Vorschau und Variablen bereitstellen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">WIEDERKEHRENDE ANLIEGEN BEANTWORTEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Eine Antwortvorlage. Die Daten des konkreten Auftrags.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Fragen zu Zahlungen, Artikeln oder Lieferungen \u00e4hneln sich oft. Mit gemeinsamen Textbausteinen bereitest du Antworten f\u00fcr diese Situationen vor. Variablen \u00fcbernehmen verf\u00fcgbare Daten aus SoftENGINE ERP, damit dein Team sie nicht f\u00fcr jede Nachricht erneut \u00fcbertragen muss.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Auch konfigurierte Zusatzfelder stehen in der Variablenliste zur Verf\u00fcgung. Du w\u00e4hlst den passenden Baustein, pr\u00fcfst die eingef\u00fcgten Angaben und erg\u00e4nzt die Antwort um das, was der Kunde in diesem Fall wissen m\u00f6chte.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-brain\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Bausteine vorbereiten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Wiederkehrende Anliegen gemeinsam abdecken<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-envelope\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Auftragsdaten einsetzen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Verf\u00fcgbare ERP-Werte \u00fcber Variablen erg\u00e4nzen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-moon\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Antwort abstimmen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Angaben pr\u00fcfen und auf die konkrete Frage eingehen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                            <div class=\"jtl-key-usps__buttons\">\n                    <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/softengine-erp-connect\" target=\"_blank\"><span class=\"product-button-group__button--with-icon__text\">SoftENGINE anbinden<\/span><\/a>                <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-card-grid jtl-card-grid--services jtl-card-grid--cols-4\">\n    <div class=\"jtl-card-grid__inner\">\n        \n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">SOFTENGINE ERP IM SERVICEALLTAG<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center jtl-text--maxw\" style=\"--jtl-text-max-width:900px\">\n            <h2 class=\"jtl-text__heading line-none\">Vier Anliegen, bei denen der Auftragskontext weiterhilft.<\/h2>\n    <\/div>\n<div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-truck-fast\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Ist meine Zahlung da?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Pr\u00fcfe den verf\u00fcgbaren Zahlungsstatus und die Zahlungsart direkt beim Auftrag. So kannst du auf die R\u00fcckfrage eingehen, w\u00e4hrend die Kundenanfrage ge\u00f6ffnet bleibt.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-arrow-rotate-left\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Welchen Artikel habe ich bestellt?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Die Artikelauflistung zeigt die Positionen des Auftrags. Wenn die R\u00fcckfrage mehr Details erfordert, wechselst du von dort zur entsprechenden Ansicht in SoftENGINE ERP.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-circle-exclamation\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Bitte \u00e4ndere meine Bestellung.<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">\u00dcber den eingerichteten Beleg-Workflow \u00f6ffnest du den passenden Auftrag in SoftENGINE ERP. Dort pr\u00fcfst du den Bearbeitungsstand und nimmst die m\u00f6gliche \u00c4nderung vor.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fas fa-truck\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Wo ist mein Paket?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Versandinformationen und verlinkte Paket- oder Sendungsnummern helfen dir, den Weg der Lieferung nachzusehen. Die verf\u00fcgbaren Angaben flie\u00dfen anschlie\u00dfend in deine Antwort ein.<\/p>\n    <\/div>\n    <\/div>\n        \n            <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"text-center col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">Datenschutz &amp; Hosting<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <h2 class=\"jtl-text__heading line-none\">Auftragsdaten nutzen. Verantwortlichkeiten im Team festlegen.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Mit der SoftENGINE-Anbindung arbeitet dein Service mit Kundenkommunikation und Auftragsinformationen in einer Oberfl\u00e4che. Customer Service powered by GREYHOUND bietet daf\u00fcr die folgenden Grundlagen zu Hosting, Datenschutz und Berechtigungen.<\/p>\n    <\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adb46fd4c143 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adb46fd4c143 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cloud fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Hosting in Deutschland<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adb46fd4ce46 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adb46fd4ce46 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-user-shield fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">DSGVO-konformer Einsatz<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adb46fd4d02e { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adb46fd4d02e fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cog fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Rollen- und Berechtigungskonzept<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adb46fd4d204 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adb46fd4d204 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-home fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Optionaler Eigenbetrieb<\/h3><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"home-text-media-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--left jtl-erp-setup-eyebrow\">\n            <p class=\"jtl-text__eyebrow\">VERBINDUNG MIT PSL VORBEREITEN<\/p>\n    <\/div>\n<h2>SoftENGINE ERP verbinden und Workflows zuordnen.<\/h2><div class=\"text-standard\">\n<p>Die Anbindung nutzt WEBWARE Webservices; ihre Einrichtung erfolgt \u00fcber PSL. Im Addon Manager hinterlegst du die Verbindungsdaten zu SoftENGINE ERP und testest den Zugang. Anschlie\u00dfend ordnest du bei Bedarf Workflow-IDs f\u00fcr Kunden, Belege und CRM zu, erg\u00e4nzt Zusatzfelder und speicherst die Konfiguration.<\/p>\n<\/div><div class=\"product-buttons-group home-newsletter-buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient has-wawi-gradient\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/newsletter\/\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Jetzt kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/softengine-erp-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Integration einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n<div class=\"col\">\n\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-connect-v2.png.webp 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-connect-v2.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-connect-v2.png 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-connect-v2.png 1x\"><img loading=\"lazy\" decoding=\"async\" class=\"home-text-media-image lazy img-fluid border-solid \" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-softengine-erp-connect-v2.png\" width=\"1200\" height=\"1200\" alt=\"Verbindung zwischen Customer Service und SoftENGINE ERP\"><\/picture><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<div class=\"text-standard\">\n<h2>FAQ<\/h2>\n<\/div><div class=\"mb-5 text-standard\">\n<h3 class=\"h4\"><strong>H\u00e4ufige Fragen zu SoftENGINE ERP Connect<\/strong><\/h3>\n<\/div><section class=\"jtl-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n    <div class=\"jtl-faq__inner\">\n                <div class=\"jtl-faq__list\">\n            <div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Was bringt SoftENGINE ERP Connect meinem Service?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die Anbindung zeigt Kunden- und Auftragsinformationen aus SoftENGINE ERP direkt bei der Kundenanfrage in Customer Service powered by GREYHOUND an. Dein Team kann den Bestellstatus, Zahlungs- und Versandinformationen pr\u00fcfen und vorbereitete Antworten mit verf\u00fcgbaren Auftragsdaten erg\u00e4nzen.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie finde ich den Auftrag zu einer Anfrage?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Eingehende Nachrichten werden automatisch einem Auftrag zugeordnet. Bei R\u00fcckfragen per Telefon oder Chat nutzt du das integrierte Suchfeld, um den passenden Vorgang manuell aufzurufen. Die Seitenleiste zeigt die zugeh\u00f6rigen Auftragsdaten.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Welche Informationen sind im Kundenservice sichtbar?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Du kannst Kunden- und Bestellinformationen sowie die zugeh\u00f6rigen Prozessdaten einsehen. Dazu geh\u00f6ren Auftrags- und Zahlungsstatus, Zahlungsart, Artikel, Versandinformationen und vorhandene Trackingnummern. Auch Bestell- und Auftragskommentare stehen zur Verf\u00fcgung.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie f\u00fchren Links zu Kunden, Belegen und CRM-Masken?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>F\u00fcr vorhandene Workflow-Skripte hinterlegst du im Addon Manager die zugeh\u00f6rigen IDs. \u00dcber die Felder \u201eKunden\u201c und \u201eBeleg\u201c werden Kunden- beziehungsweise Belegnummern mit dem passenden Workflow verkn\u00fcpft. F\u00fcr \u201eCRM\u201c erscheint neben der Telefonnummer ein Link zur entsprechenden Maske in SoftENGINE ERP.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann ich eigene SoftENGINE-Felder verwenden?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Ja. Du erg\u00e4nzt ein Zusatzfeld mit einer Beschriftung und seiner technischen Feldbezeichnung aus SoftENGINE ERP. Nach dem Speichern stehen die Daten in der Vorschauzeile, der Daten\u00fcbernahme und der Variablenliste zur Verf\u00fcgung. Welche Informationen in der Vorschau erscheinen, kannst du konfigurieren.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie helfen Textbausteine bei wiederkehrenden Fragen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Gemeinsame Textbausteine bilden Antworten auf \u00e4hnliche Anliegen ab. \u00dcber Variablen erg\u00e4nzt du verf\u00fcgbare Daten aus SoftENGINE ERP, einschlie\u00dflich entsprechend konfigurierter Zusatzfelder. Vor dem Senden pr\u00fcfst du die Angaben und passt die Antwort an die konkrete Kundenfrage an.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Was brauche ich f\u00fcr die SoftENGINE-Anbindung?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <ul>\n<li>Core-Lizenz f\u00fcr Customer Service powered by GREYHOUND<\/li>\n<li>SoftENGINE ERP Connect<\/li>\n<li>WEBWARE Webservices<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie richte ich SoftENGINE ERP Connect ein?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>\u00d6ffne \u201eErweiterungen > Addon Manager\u201c und f\u00fcge eine Verbindung vom Typ \u201eSoftENGINE\u201c hinzu. Hinterlege die Verbindungsdaten der Webservices und pr\u00fcfe sie \u00fcber \u201eVerbindung testen\u201c. Ordne vorhandene Workflow-Skripte zu, erg\u00e4nze bei Bedarf Zusatzfelder und \u00fcbernimm die Konfiguration mit \u201eSpeichern\u201c. Die vollst\u00e4ndige Anleitung findest du hier: <a href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/softengine-erp-connect\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/docs.greyhound-software.com\/tools\/addons\/softengine-erp-connect<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wo finde ich die Kosten der Anbindung?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die aktuellen Konditionen f\u00fcr Customer Service powered by GREYHOUND findest du unter <a href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wozu dient die pers\u00f6nliche Bedienernummer?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die optionale Bedienernummer wird je Benutzer hinterlegt. Wenn du in der WebWare und in der Anbindung mit derselben Bedienernummer angemeldet bist, erscheint beim Laden eines Auftrags eine Meldung in der WebWare. \u00dcber diese Meldung \u00f6ffnest du den zugeh\u00f6rigen Datensatz im Browser.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Brauche ich zus\u00e4tzlich ein ERP von JTL?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Nein. Die Anbindung verbindet Customer Service powered by GREYHOUND mit deinem bestehenden SoftENGINE ERP. Ein zus\u00e4tzliches ERP von JTL ist daf\u00fcr nicht erforderlich. Auftr\u00e4ge und Kundenstammdaten bearbeitest du weiterhin in SoftENGINE ERP.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Customer Service KI Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login KI Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login CUSTOMER SERVICE \u00d7 SOFTENGINE ERP SoftENGINE ERP im Service. Vom Anliegen zum Auftrag. Verbinde SoftENGINE ERP mit Customer Service powered by GREYHOUND. Dein Team sieht","protected":false},"author":194,"featured_media":408995,"parent":401791,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-407147","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/407147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/users\/194"}],"replies":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/comments?post=407147"}],"version-history":[{"count":0,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/407147\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/401791"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/media\/408995"}],"wp:attachment":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/media?parent=407147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}