{"id":407141,"date":"2026-09-25T11:39:40","date_gmt":"2026-09-25T09:39:40","guid":{"rendered":"https:\/\/www.jtl-software.com\/?page_id=407141"},"modified":"2026-10-27T12:50:48","modified_gmt":"2026-10-27T11:50:48","slug":"customer-service-powered-by-greyhound-shopify","status":"publish","type":"page","link":"https:\/\/www.jtl-software.com\/de\/customer-service\/integrationen\/shopify","title":{"rendered":"Shopify"},"content":{"rendered":"\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<nav class=\"jtl-sub-navigation jtl-sub-navigation--sticky\" data-active-pinned=\"1\" aria-label=\"Product section navigation\">\n    <div class=\"jtl-sub-navigation__bar\">\n                <a class=\"jtl-sub-navigation__head\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\"><span class=\"jtl-sub-navigation__icon\"><img decoding=\"async\" class=\"jtl-sub-navigation__icon-img\" src=\"https:\/\/www.jtl-software.com\/wp-content\/plugins\/wpb-oop-widget-with-global\/widgets\/JTLSubNavigation\/assets\/icon-apps.svg\" alt=\"\" width=\"24\" height=\"24\" \/><\/span>\n        <span class=\"jtl-sub-navigation__label\">Customer Service<\/span>\n        <\/a><span class=\"jtl-sub-navigation__divider\" aria-hidden=\"true\"><\/span>\n\n        <ul class=\"jtl-sub-navigation__list\">\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-0\">\n                        <span class=\"jtl-sub-navigation__parent-text\">KI<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-0\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/ki-automatisierung\">AI Human Assist &amp; AI Agents<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/ai-mcp\">AI MCP<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link is-active\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/integrationen\/\" aria-current=\"true\">Integrationen<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-2\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-2\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/cloud\">Cloud<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/eigenbetrieb\">Eigenbetrieb<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/preise\">Preise<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-4\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-4\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/hilfe\">Hilfe<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/webinare\">Webinare<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/download\">Download<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service#kontakt\">Kontakt<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n        \n        <button type=\"button\" class=\"jtl-sub-navigation__burger\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-panel\" aria-label=\"Open menu\">\n            <span class=\"jtl-sub-navigation__burger-box\" aria-hidden=\"true\">\n                <span class=\"jtl-sub-navigation__burger-bar\"><\/span>\n            <\/span>\n        <\/button>\n    <\/div>\n\n    <div class=\"jtl-sub-navigation__panel\" id=\"jtlsub-1-panel\" hidden>\n        <ul class=\"jtl-sub-navigation__panel-list\">\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-0\">\n                        <span class=\"jtl-sub-navigation__panel-text\">KI<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-0\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/ki-automatisierung\"><span class=\"jtl-sub-navigation__panel-text\">AI Human Assist &amp; AI Agents<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/ai-mcp\"><span class=\"jtl-sub-navigation__panel-text\">AI MCP<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link is-active\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/integrationen\/\"><span class=\"jtl-sub-navigation__panel-text\">Integrationen<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-2\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-2\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/cloud\"><span class=\"jtl-sub-navigation__panel-text\">Cloud<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/eigenbetrieb\"><span class=\"jtl-sub-navigation__panel-text\">Eigenbetrieb<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/preise\"><span class=\"jtl-sub-navigation__panel-text\">Preise<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-4\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-4\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/hilfe\"><span class=\"jtl-sub-navigation__panel-text\">Hilfe<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/webinare\"><span class=\"jtl-sub-navigation__panel-text\">Webinare<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/download\"><span class=\"jtl-sub-navigation__panel-text\">Download<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service#kontakt\"><span class=\"jtl-sub-navigation__panel-text\">Kontakt<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__panel-ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary jtl-sub-navigation__cta--block\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary jtl-sub-navigation__cta--block\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n            <\/div>\n<\/nav>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-hero-product-header jtl-hero-product-header--two-column jtl-hero-product-header--split-even\">\n        <div class=\"jtl-hero-product-header__inner\">\n\n        <div class=\"jtl-hero-product-header__content\">\n            <div class=\"jtl-hero-product-header__intro\">\n                <div class=\"jtl-hero-product-header__headline\">\n                                            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">CUSTOMER SERVICE \u00d7 SHOPIFY<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h1 class=\"jtl-text__heading line-none\">Shopify-Bestellungen verstehen. Kundenfragen beantworten.<\/h1>\n    <\/div>\n                                    <\/div>\n                                    <p class=\"jtl-hero-product-header__lead\">Dein Onlineshop verkauft. Dein Team beantwortet die Fragen danach. Verbinde Shopify mit Customer Service powered by GREYHOUND und nutze Bestellstatus, Zahlungsinformationen und Versanddaten direkt bei der Kundenanfrage. Mit variablen Textbausteinen formulierst du Antworten, die sich auf den jeweiligen Auftrag beziehen.<\/p>\n                \n                                    <ul class=\"jtl-hero-product-header__benefits\">\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Kundenanfragen automatisch einer Shopify-Bestellung zuordnen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Artikel, Zahlung und Versand beim Antworten einsehen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Antwortvorlagen mit verf\u00fcgbaren Shopdaten erg\u00e4nzen<\/span><\/li>\n                                            <\/ul>\n                \n                                    <div class=\"jtl-hero-product-header__cta\"><div class=\"product-buttons-group jtl-hero-product-header__buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon is-primary\" href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/testen\">\n                                    <span class=\"product-button-group__button--with-icon__text\">14 Tage kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/shopify-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Anbindung einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n                            <\/div>\n        <\/div>\n\n                    <div class=\"jtl-hero-product-header__media\">\n                <img fetchpriority=\"high\" decoding=\"async\" width=\"1570\" height=\"1896\" src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2.png\" class=\"jtl-hero-product-header__image img-fluid\" alt=\"\" srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2.png 1570w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-248x300.png 248w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-848x1024.png 848w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-768x927.png 768w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-636x768.png 636w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-1272x1536.png 1272w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-828x1000.png 828w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-1052x1270.png 1052w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-hero-v2-1260x1522.png 1260w\" sizes=\"(max-width: 1570px) 100vw, 1570px\" \/>            <\/div>\n        \n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-company-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <p class=\"jtl-text__heading line-none\">F\u00fcr Teams, die ihren Onlineshop<br>\r\nmit pers\u00f6nlichem Service begleiten.<\/p>\n    <\/div>\n<div class=\"templatera_shortcode\"><div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<style>\n\t.slider-6ae2d25eb1e8e { min-height: 128px; }\n\n\t@media (min-width: 576px) {\n\t\t.slider-6ae2d25eb1e8e { min-height: 128px; }\n\t}\n\n\t@media (min-width: 768px) {\n\t\t.slider-6ae2d25eb1e8e { min-height: 128px; }\n\t}\n\n\t@media (min-width: 992px) {\n\t\t.slider-6ae2d25eb1e8e { min-height: 128px; }\n\t}\n<\/style><div class=\"product-companies-section__slider swiper slider-6ae2d25eb1e8e slider-images\" id=\"slider-6ae2d25eb1e8d\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg\" width=\"177\" height=\"69\" alt=\"ZEISS Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/www.jtl-software.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/zeiss-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg\" width=\"177\" height=\"69\" alt=\"Cineplex Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/www.jtl-software.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cineplex-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div 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576\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"4\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"6\",\"spaceBetween\":30}}}');\n\t\t\t\tvar slider = new Slider('#slider-6ae2d25eb1e8d .swiper-container', settings);\n\t\t\t})(__.Slider);\n\t\t\t});\n<\/script><\/div>\n\t\t\t\t\t\t<\/div>\r\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"warum\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">N\u00c4HER AN DER BESTELLUNG<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Dein Kunde fragt nach. Du siehst, worum es geht.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Eine E-Mail trifft ein: Hat die Zahlung geklappt, und ist die Bestellung schon unterwegs? Shopify Connect bringt die zugeh\u00f6rigen Shopdaten in Customer Service powered by GREYHOUND. W\u00e4hrend du die Nachricht bearbeitest, siehst du Auftragsinformationen und den aktuellen Status in der Seitenleiste.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Die automatische Zuordnung verbindet eingehende Kundenanfragen mit dem passenden Auftrag. F\u00fcr einen Anruf oder ein Fax steht dir au\u00dferdem ein Suchfeld zur Verf\u00fcgung. Damit findest du die Bestellung auch dann, wenn du gerade keine zugeordnete E-Mail vor dir hast.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\"><strong>Aus einer kurzen R\u00fcckfrage wird eine Antwort, die zur Bestellung passt.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png 1200w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-300x300.png 300w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1024x1024.png 1024w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-150x150.png 150w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-768x768.png 768w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-636x636.png 636w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-828x828.png 828w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1052x1052.png 1052w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-250x250.png 250w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-500x500.png 500w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">ZAHLUNG, ARTIKEL UND VERSAND<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Was wurde bestellt? Was ist seitdem passiert?<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Shopify Connect zeigt deinem Service die Bestellinformationen und die zugeh\u00f6rigen Prozessdaten. Dazu geh\u00f6ren Zahlungsart, Artikel, Versandstatus und vorhandene Trackingnummern. Auch Kommentare zu Bestellung und Auftrag kannst du einsehen und bei deiner Antwort ber\u00fccksichtigen.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-2 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fa-solid fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Kundendaten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Den Kunden zur ausgew\u00e4hlten Anfrage einordnen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-shopping-cart\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Bestellung<\/span>                                <span class=\"jtl-list-with-icons__copy\">Auftragsnummer und aktuellen Status pr\u00fcfen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-cart-arrow-down\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Artikel<\/span>                                <span class=\"jtl-list-with-icons__copy\">Bestellte Positionen und Details aufrufen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-wallet\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Zahlung<\/span>                                <span class=\"jtl-list-with-icons__copy\">Zahlungsart und verf\u00fcgbaren Zahlstatus einsehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-truck\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Versand<\/span>                                <span class=\"jtl-list-with-icons__copy\">Versandinformationen und Trackingnummern nutzen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">So hat dein Team die Informationen dort, wo sie gebraucht werden:<br>\r\n<br>\r\n<strong>Direkt bei der Kundenanfrage.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png 1200w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-300x300.png 300w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1024x1024.png 1024w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-150x150.png 150w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-768x768.png 768w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-636x636.png 636w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-828x828.png 828w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1052x1052.png 1052w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-250x250.png 250w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-500x500.png 500w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"servicekanaele\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">VORSCHAU UND DIREKTLINKS<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Erst den \u00dcberblick gewinnen. Bei Bedarf in Shopify weiterarbeiten.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Bereits die Feldansicht einer E-Mail kann dir zeigen, ob zum Absender Daten aus Shopify vorhanden sind. Du legst fest, welche Kunden-, Artikel- und Versandangaben die Vorschauzeile enth\u00e4lt. So bestimmst du selbst, welche Informationen dein Team zuerst sieht.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">F\u00fcr die n\u00e4chste Detailfrage f\u00fchren verlinkte Auftrags-, Rechnungs- oder Kundennummern zum zugeh\u00f6rigen Datensatz. Aus der Artikelauflistung gelangst du zur Detailansicht in Shopify. Soll eine Bestellung ge\u00e4ndert oder storniert werden, arbeitest du dort weiter; auch Kundenstammdaten bearbeitest du im Shopsystem.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Vorschau anpassen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Relevante Shopdaten schon in der Mailansicht sehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-tag\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Kennziffern anklicken<\/span>                                <span class=\"jtl-list-with-icons__copy\">Zum passenden Kunden- oder Auftragsdatensatz wechseln<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-friends\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Im Shop weiterarbeiten<\/span>                                <span class=\"jtl-list-with-icons__copy\">\u00c4nderungen dort vornehmen, wo die Bestellung gef\u00fchrt wird<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png 1200w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-300x300.png 300w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1024x1024.png 1024w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-150x150.png 150w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-768x768.png 768w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-636x636.png 636w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-828x828.png 828w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1052x1052.png 1052w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-250x250.png 250w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-500x500.png 500w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">WIEDERKEHRENDE FRAGEN PERS\u00d6NLICH BEANTWORTEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Die Paketfrage bleibt \u00e4hnlich. Die Antwort geh\u00f6rt zu diesem Kunden.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">\u201eWo ist mein Paket?\u201c begegnet deinem Team immer wieder. Mit gemeinsamen Textbausteinen bereitest du eine passende Antwort vor. Variablen erg\u00e4nzen verf\u00fcgbare Echtzeit-Daten aus Shopify, damit du die Angaben zur Bestellung nicht f\u00fcr jede Nachricht erneut kopieren musst.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Du w\u00e4hlst die Vorlage, kontrollierst die eingesetzten Informationen und erg\u00e4nzt, was f\u00fcr das konkrete Anliegen wichtig ist. So bleibt Raum f\u00fcr eine pers\u00f6nliche Antwort, w\u00e4hrend dein Team auf dieselben vorbereiteten Bausteine zur\u00fcckgreift.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-brain\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Antworten vorbereiten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Wiederkehrende Anliegen in gemeinsamen Bausteinen abbilden<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-envelope\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Variablen einsetzen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Verf\u00fcgbare Shopify-Daten in die Vorlage \u00fcbernehmen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-moon\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Gezielt erg\u00e4nzen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Den Text auf die konkrete Kundenfrage abstimmen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                            <div class=\"jtl-key-usps__buttons\">\n                    <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/shopify-connect\" target=\"_blank\"><span class=\"product-button-group__button--with-icon__text\">Shopify einrichten<\/span><\/a>                <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png 1200w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-300x300.png 300w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1024x1024.png 1024w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-150x150.png 150w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-768x768.png 768w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-636x636.png 636w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-828x828.png 828w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1052x1052.png 1052w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-250x250.png 250w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-500x500.png 500w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-card-grid jtl-card-grid--services jtl-card-grid--cols-4\">\n    <div class=\"jtl-card-grid__inner\">\n        \n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">SHOPIFY IM SERVICEALLTAG<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center jtl-text--maxw\" style=\"--jtl-text-max-width:900px\">\n            <h2 class=\"jtl-text__heading line-none\">Vier Kundenfragen, f\u00fcr die Shopdaten weiterhelfen.<\/h2>\n    <\/div>\n<div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-truck-fast\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Ist meine Bestellung schon versandt?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">In der Seitenleiste pr\u00fcfst du den aktuellen Auftrags- und Versandstatus. Du kannst deinem Kunden anhand der verf\u00fcgbaren Shopify-Daten sagen, wie weit die Bearbeitung ist.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-arrow-rotate-left\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Ich m\u00f6chte einen Artikel zur\u00fccksenden.<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Sieh zun\u00e4chst nach, welche Position der Kunde bestellt hat. Die Artikelauflistung und der Direktlink zur Detailansicht helfen dir, die R\u00fcckfrage zur richtigen Bestellung einzuordnen.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-circle-exclamation\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Kann ich meine Bestellung stornieren?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Rufe \u00fcber die verlinkte Auftragsnummer die Bestellung in Shopify auf. Dort pr\u00fcfst du den Bearbeitungsstand und f\u00fchrst eine m\u00f6gliche Stornierung im Shopsystem durch.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fas fa-truck\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Wo ist mein Paket?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Vorhandene Paket- und Sendungsnummern sind mit Track &amp; Trace verlinkt. Damit kannst du den Versandweg aufrufen und die verf\u00fcgbare Information in deine Antwort einbeziehen.<\/p>\n    <\/div>\n    <\/div>\n        \n            <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"text-center col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">Datenschutz &amp; Hosting<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <h2 class=\"jtl-text__heading line-none\">Shopdaten im Service nutzen. Zugriffe im Team regeln.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Wenn du Shopify mit Customer Service powered by GREYHOUND verbindest, kommen Kundenkommunikation und Bestellinformationen zusammen. F\u00fcr die Arbeit im Team bietet Customer Service powered by GREYHOUND die folgenden Grundlagen zu Hosting, Datenschutz und Berechtigungen.<\/p>\n    <\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6ae2d25f24f1c { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6ae2d25f24f1c fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cloud fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Hosting in Deutschland<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6ae2d25f25774 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6ae2d25f25774 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-user-shield fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">DSGVO-konformer Einsatz<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6ae2d25f25a1b { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6ae2d25f25a1b fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cog fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Rollen- und Berechtigungskonzept<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6ae2d25f264c0 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6ae2d25f264c0 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-home fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Optionaler Eigenbetrieb<\/h3><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"home-text-media-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--left jtl-erp-setup-eyebrow\">\n            <p class=\"jtl-text__eyebrow\">SHOP UND KUNDENSERVICE VERBINDEN<\/p>\n    <\/div>\n<h2>Shopify anbinden und die verf\u00fcgbaren Daten pr\u00fcfen.<\/h2><div class=\"text-standard\">\n<p>Erstelle gem\u00e4\u00df der verlinkten Anleitung eine benutzerdefinierte App in Shopify und konfiguriere die erforderlichen Berechtigungen. Nach der Installation \u00fcbernimmst du das Admin-API-Zugriffstoken zusammen mit der Shopadresse in Shopify Connect. Teste die Verbindung, pr\u00fcfe Versandinformationen und Artikel-Links und speichere die Konfiguration.<\/p>\n<\/div><div class=\"product-buttons-group home-newsletter-buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient has-wawi-gradient\" href=\"https:\/\/www.jtl-software.com\/de\/newsletter\/\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Jetzt kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/shopify-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Integration einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n<div class=\"col\">\n\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-connect-v2.png.webp 1x, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-connect-v2.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-connect-v2.png 1x, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-connect-v2.png 1x\"><img loading=\"lazy\" decoding=\"async\" class=\"home-text-media-image lazy img-fluid border-solid \" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-shopify-connect-v2.png\" width=\"1200\" height=\"1200\" alt=\"Verbindung zwischen Customer Service und Shopify\"><\/picture><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<div class=\"text-standard\">\n<h2>FAQ<\/h2>\n<\/div><div class=\"mb-5 text-standard\">\n<h3 class=\"h4\"><strong>H\u00e4ufige Fragen zu Shopify Connect<\/strong><\/h3>\n<\/div><section class=\"jtl-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n    <div class=\"jtl-faq__inner\">\n                <div class=\"jtl-faq__list\">\n            <div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Was bringt Shopify Connect meinem Kundenservice?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die Anbindung stellt Kunden- und Auftragsinformationen aus Shopify in Customer Service powered by GREYHOUND bereit. Du siehst beim Bearbeiten einer Anfrage den aktuellen Bestellkontext, statt die Informationen zun\u00e4chst im Shop zusammensuchen zu m\u00fcssen. F\u00fcr wiederkehrende Fragen kannst du Textbausteine mit verf\u00fcgbaren Shopdaten nutzen.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie findet die Anbindung die passende Bestellung?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Eingehende Nachrichten werden automatisch einem Auftrag zugeordnet. Meldet sich ein Kunde telefonisch oder per Fax, kannst du die Bestellung \u00fcber das integrierte Suchfeld manuell finden. Die Seitenleiste zeigt dir die zugeh\u00f6rigen Auftragsdaten.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Welche Shopify-Informationen kann mein Team einsehen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Verf\u00fcgbar sind Kunden- und Bestellinformationen sowie zugeh\u00f6rige Prozessdaten, darunter Zahlungsart, Artikel- und Versandstatus, Trackingnummern sowie Bestell- und Auftragskommentare. Welche Angaben angezeigt werden k\u00f6nnen, h\u00e4ngt auch von den f\u00fcr die Verbindung eingerichteten API-Berechtigungen ab.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann ich eine Bestellung direkt in Customer Service powered by GREYHOUND \u00e4ndern?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die verlinkten Kennziffern f\u00fchren zum passenden Datensatz in Shopify. Dort kannst du die Bestellung bearbeiten oder eine m\u00f6gliche Stornierung vornehmen. Auch \u00c4nderungen an Kundenstammdaten erfolgen im Shopsystem. Customer Service powered by GREYHOUND h\u00e4lt die Kommunikation und den Bestellkontext f\u00fcr dein Team zusammen.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie unterst\u00fctzen Textbausteine bei Fragen zum Paket?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Du kannst f\u00fcr wiederkehrende Anliegen gemeinsame Antwortvorlagen anlegen. Variablen erg\u00e4nzen verf\u00fcgbare Echtzeit-Daten aus Shopify, sodass du Informationen nicht erneut aus dem Shop kopieren musst. Vor dem Senden pr\u00fcfst du die eingesetzten Angaben und passt den Text an die Kundenfrage an.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann ich die Vorschau der Shopdaten selbst bestimmen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Ja. Du legst fest, welche und wie viele Kunden-, Artikel- oder Versandinformationen in der Vorschauzeile einer E-Mail erscheinen. Im Addon Manager kannst du zus\u00e4tzlich bestimmen, ob und welche Auftragsdaten in benutzerdefinierte Felder \u00fcbernommen werden.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Was brauche ich f\u00fcr die Shopify-Anbindung?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <ul>\n<li>Core-Lizenz f\u00fcr Customer Service powered by GREYHOUND<\/li>\n<li>Shopify Connect<\/li>\n<li>API-Zugang zu deinem Shopify-Shop<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie wird Shopify Connect eingerichtet?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Erstelle und installiere die benutzerdefinierte App gem\u00e4\u00df der Anleitung und kopiere das einmalig angezeigte Admin-API-Zugriffstoken. \u00d6ffne anschlie\u00dfend \u201eErweiterungen > Addon Manager\u201c und f\u00fcge eine Verbindung vom Typ \u201eShopify\u201c hinzu. Trage Shopadresse und Token ein, f\u00fchre \u201eVerbindung testen\u201c aus und speichere nach erfolgreicher Pr\u00fcfung. Die vollst\u00e4ndige Anleitung findest du hier: <a href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/shopify-connect\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/docs.greyhound-software.com\/tools\/addons\/shopify-connect<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wo finde ich Preise f\u00fcr Shopify Connect?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die aktuellen Konditionen f\u00fcr Customer Service powered by GREYHOUND findest du unter <a href=\"https:\/\/www.jtl-software.com\/de\/customer-service\/preise\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/www.jtl-software.com\/de\/customer-service\/preise<\/a>. Lass dir die Kosten der Shopify-Anbindung und deiner gew\u00fcnschten Konfiguration in der Beratung erl\u00e4utern.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Brauche ich zus\u00e4tzlich ein ERP von JTL?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Nein. Shopify Connect verbindet Customer Service powered by GREYHOUND mit deinem Shopify-Shop. Ein zus\u00e4tzliches ERP von JTL ist f\u00fcr diese Anbindung nicht erforderlich. Shopify bleibt das Shopsystem, in dem du die zugeh\u00f6rigen Bestellungen und Kundenstammdaten weiterbearbeitest.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Customer Service KI AI Human Assist &amp; AI Agents AI MCP Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login KI AI Human Assist &amp; AI Agents AI MCP Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login CUSTOMER SERVICE \u00d7 SHOPIFY Shopify-Bestellungen verstehen. Kundenfragen beantworten. 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