{"id":407061,"date":"2026-09-22T11:11:15","date_gmt":"2026-09-22T09:11:15","guid":{"rendered":"https:\/\/www.jtl-software.com\/?page_id=407061"},"modified":"2026-10-15T10:30:55","modified_gmt":"2026-10-15T08:30:55","slug":"remira-commerce-cloud","status":"publish","type":"page","link":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/remira","title":{"rendered":"REMIRA COMMERCE Cloud"},"content":{"rendered":"\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<nav class=\"jtl-sub-navigation jtl-sub-navigation--sticky\" data-active-pinned=\"1\" aria-label=\"Product section navigation\">\n    <div class=\"jtl-sub-navigation__bar\">\n                <a class=\"jtl-sub-navigation__head\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\"><span class=\"jtl-sub-navigation__icon\"><img decoding=\"async\" class=\"jtl-sub-navigation__icon-img\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/plugins\/wpb-oop-widget-with-global\/widgets\/JTLSubNavigation\/assets\/icon-apps.svg\" alt=\"\" width=\"24\" height=\"24\" \/><\/span>\n        <span class=\"jtl-sub-navigation__label\">Customer Service<\/span>\n        <\/a><span class=\"jtl-sub-navigation__divider\" aria-hidden=\"true\"><\/span>\n\n        <ul class=\"jtl-sub-navigation__list\">\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/ki-automatisierung\">KI<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link is-active\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/\" aria-current=\"true\">Integrationen<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-2\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-2\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/cloud\">Cloud<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/eigenbetrieb\">Eigenbetrieb<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\">Preise<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-4\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-4\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/hilfe\">Hilfe<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/webinare\">Webinare<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/download\">Download<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service#kontakt\">Kontakt<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n        \n        <button type=\"button\" class=\"jtl-sub-navigation__burger\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-panel\" aria-label=\"Open menu\">\n            <span class=\"jtl-sub-navigation__burger-box\" aria-hidden=\"true\">\n                <span class=\"jtl-sub-navigation__burger-bar\"><\/span>\n            <\/span>\n        <\/button>\n    <\/div>\n\n    <div class=\"jtl-sub-navigation__panel\" id=\"jtlsub-1-panel\" hidden>\n        <ul class=\"jtl-sub-navigation__panel-list\">\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/ki-automatisierung\"><span class=\"jtl-sub-navigation__panel-text\">KI<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link is-active\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/\"><span class=\"jtl-sub-navigation__panel-text\">Integrationen<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-2\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-2\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/cloud\"><span class=\"jtl-sub-navigation__panel-text\">Cloud<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/eigenbetrieb\"><span class=\"jtl-sub-navigation__panel-text\">Eigenbetrieb<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\"><span class=\"jtl-sub-navigation__panel-text\">Preise<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-4\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-4\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/hilfe\"><span class=\"jtl-sub-navigation__panel-text\">Hilfe<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/webinare\"><span class=\"jtl-sub-navigation__panel-text\">Webinare<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/download\"><span class=\"jtl-sub-navigation__panel-text\">Download<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service#kontakt\"><span class=\"jtl-sub-navigation__panel-text\">Kontakt<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__panel-ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary jtl-sub-navigation__cta--block\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary jtl-sub-navigation__cta--block\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n            <\/div>\n<\/nav>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-hero-product-header jtl-hero-product-header--two-column jtl-hero-product-header--split-even\">\n        <div class=\"jtl-hero-product-header__inner\">\n\n        <div class=\"jtl-hero-product-header__content\">\n            <div class=\"jtl-hero-product-header__intro\">\n                <div class=\"jtl-hero-product-header__headline\">\n                                            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">CUSTOMER SERVICE \u00d7 REMIRA COMMERCE Cloud<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h1 class=\"jtl-text__heading line-none\">REMIRA COMMERCE Cloud: Aus Auftragsdaten wird eine Antwort.<\/h1>\n    <\/div>\n                                    <\/div>\n                                    <p class=\"jtl-hero-product-header__lead\">Bezahlt, versandt oder noch in Bearbeitung? Verbinde REMIRA COMMERCE Cloud mit Customer Service powered by GREYHOUND. Beim Lesen einer Kundenanfrage stehen dir die zugeh\u00f6rigen Auftragsdaten zur Verf\u00fcgung. F\u00fcr weitergehende Bearbeitungen \u00f6ffnest du den passenden Datensatz in REMIRA.<\/p>\n                \n                                    <ul class=\"jtl-hero-product-header__benefits\">\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Auftr\u00e4ge automatisch zuordnen oder \u00fcber das Suchfeld finden<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Zahlung, Artikel und Versand zur Kundenfrage einsehen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>\u00dcber verlinkte Kennziffern direkt in REMIRA weiterarbeiten<\/span><\/li>\n                                            <\/ul>\n                \n                                    <div class=\"jtl-hero-product-header__cta\"><div class=\"product-buttons-group jtl-hero-product-header__buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon is-primary\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\">\n                                    <span class=\"product-button-group__button--with-icon__text\">14 Tage kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/remira-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Anbindung einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n                            <\/div>\n        <\/div>\n\n                    <div class=\"jtl-hero-product-header__media\">\n                <img fetchpriority=\"high\" decoding=\"async\" width=\"1570\" height=\"1896\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2.png\" class=\"jtl-hero-product-header__image img-fluid\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2.png 1570w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-248x300.png 248w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-848x1024.png 848w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-768x927.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-636x768.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-1272x1536.png 1272w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-828x1000.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-1052x1270.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-hero-v2-1260x1522.png 1260w\" sizes=\"(max-width: 1570px) 100vw, 1570px\" \/>            <\/div>\n        \n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-company-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <p class=\"jtl-text__heading line-none\">F\u00fcr Serviceteams, die Bestellungen<br>\r\nund Kundenfragen zusammenbringen.<\/p>\n    <\/div>\n<div class=\"templatera_shortcode\"><div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<style>\n\t.slider-6adec1cde954a { min-height: 128px; }\n\n\t@media (min-width: 576px) {\n\t\t.slider-6adec1cde954a { min-height: 128px; }\n\t}\n\n\t@media (min-width: 768px) {\n\t\t.slider-6adec1cde954a { min-height: 128px; }\n\t}\n\n\t@media (min-width: 992px) {\n\t\t.slider-6adec1cde954a { min-height: 128px; }\n\t}\n<\/style><div class=\"product-companies-section__slider swiper slider-6adec1cde954a slider-images\" id=\"slider-6adec1cde9549\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg\" width=\"177\" height=\"69\" alt=\"ZEISS Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/zeiss-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg\" width=\"177\" height=\"69\" alt=\"Cineplex Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cineplex-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg\" width=\"177\" height=\"69\" alt=\"Ankerkraut Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ankerkraut-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg 1x\"><img loading=\"lazy\" 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srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg\" width=\"177\" height=\"69\" alt=\"DeLonghi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/delonghi-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/stahlwerk-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/stahlwerk-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/stahlwerk-logo.svg\" width=\"177\" height=\"69\" alt=\"Stahlwerk Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/stahlwerk-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg\" width=\"177\" height=\"69\" alt=\"TEDi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/tedi-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg\" width=\"177\" height=\"69\" alt=\"Babymarkt Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/babymarkt-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg\" width=\"177\" height=\"69\" alt=\"Caudalie Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/caudalie-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg\" width=\"177\" height=\"69\" alt=\"Mega Bad Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/mega-bad-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto d-none swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tp-link-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tp-link-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tp-link-logo.svg\" width=\"177\" height=\"69\" alt=\"tp-link Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/tp-link-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg\" width=\"177\" height=\"69\" alt=\"Takeaway.com Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/takeaway-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div>\t\t<\/div>\n\n\t\t<div class=\"swiper-pagination\"><\/div>\n\t<\/div>\n\n\t<div class=\"swiper-button-prev d-none\"><\/div>\n\t<div class=\"swiper-button-next d-none\"><\/div>\n\n\t<div class=\"swiper-scrollbar\"><\/div>\n<\/div>\n\n<script>\n\tdocument.addEventListener('contentReady', function(e) {\n\t\t\t\t\t(function(Slider) {\n\t\t\t\tvar settings = JSON.parse('{\"lazy\":true,\"init\":false,\"mousewheel\":{\"forceToAxis\":true},\"direction\":\"horizontal\",\"loop\":1,\"autoplay\":{\"delay\":2000,\"stopOnLastSlide\":1},\"slidesPerView\":2,\"spaceBetween\":30,\"breakpoints\":{\" 0\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 576\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"4\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"6\",\"spaceBetween\":30}}}');\n\t\t\t\tvar slider = new Slider('#slider-6adec1cde9549 .swiper-container', settings);\n\t\t\t})(__.Slider);\n\t\t\t});\n<\/script><\/div>\n\t\t\t\t\t\t<\/div>\r\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"warum\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">ANFRAGE \u00d6FFNEN, AUFTRAG EINORDNEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Eine Nachfrage zum Auftrag. Die Informationen sind schon zugeordnet.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Dein Kunde m\u00f6chte wissen, ob seine Zahlung angekommen ist. W\u00e4hrend du seine Nachricht liest, zeigt REMIRA Connect den aktuellen Auftragsstatus und die zugeh\u00f6rigen Bestellinformationen in der Seitenleiste. Du kannst die R\u00fcckfrage mit den Daten aus REMIRA COMMERCE Cloud abgleichen.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Eingehende Nachrichten werden automatisch dem passenden Auftrag zugeordnet. Meldet sich der Kunde telefonisch oder per Fax, nutzt du das integrierte Suchfeld, um den Auftrag selbst aufzurufen. So steht dir der Bestellkontext auch ohne eine automatisch zugeordnete E-Mail zur Verf\u00fcgung.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\"><strong>Vom Anliegen zum passenden Auftrag, ohne die Informationen erst zusammensuchen zu m\u00fcssen.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">BESTELLUNG UND BEARBEITUNGSSTAND ZUSAMMEN SEHEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Zahlung, Positionen und Versand gemeinsam pr\u00fcfen.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">F\u00fcr eine verl\u00e4ssliche Auskunft z\u00e4hlt der konkrete Stand der Bestellung. REMIRA Connect zeigt dir Auftrags- und Prozessdaten in Customer Service powered by GREYHOUND. Neben Zahlungs- und Versandinformationen kannst du bestellte Artikel sowie vorhandene Bestell- und Auftragskommentare einsehen.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-2 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fa-solid fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Kundendaten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Kundeninformationen zum zugeordneten Auftrag einsehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-shopping-cart\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Auftrag<\/span>                                <span class=\"jtl-list-with-icons__copy\">Aktuellen Status der Bestellung nachvollziehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-cart-arrow-down\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Artikel<\/span>                                <span class=\"jtl-list-with-icons__copy\">Positionen und Details des Auftrags pr\u00fcfen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-wallet\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Zahlung<\/span>                                <span class=\"jtl-list-with-icons__copy\">Zahlungsinformationen und Zahlungsart einsehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-truck\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Versand<\/span>                                <span class=\"jtl-list-with-icons__copy\">Trackingnummern und Sendungsverfolgung aufrufen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">So hat dein Team die Informationen dort, wo sie gebraucht werden:<br>\r\n<br>\r\n<strong>Direkt bei der Kundenanfrage.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"servicekanaele\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">DIE VORSCHAU ALS EINSTIEG NUTZEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Das Wichtigste in der E-Mail-Ansicht. Weitere Details in REMIRA.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Welche Bestellung geh\u00f6rt zur ausgew\u00e4hlten Kundenmail? Schon die Feldansicht zeigt dir, ob dazu Daten aus REMIRA COMMERCE Cloud vorhanden sind. Du legst fest, welche Kunden-, Artikel- oder Versandinformationen in der Vorschauzeile erscheinen und wie umfangreich dieser \u00dcberblick ausf\u00e4llt.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Reicht die Vorschau f\u00fcr die Antwort nicht aus, f\u00fchren verlinkte Auftrags-, Rechnungs- und Kundennummern zum passenden Datensatz in REMIRA. Aus der Artikelauflistung \u00f6ffnest du die Detailansicht. \u00c4nderungen an einer Bestellung oder an Kundenstammdaten nimmst du anschlie\u00dfend in REMIRA COMMERCE Cloud vor.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Vorschau festlegen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Gew\u00fcnschte Informationen schon in der Feldansicht sehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-tag\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Datensatz \u00f6ffnen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Auftrag, Rechnung oder Kunde \u00fcber die Kennziffer aufrufen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-friends\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">In REMIRA weiterarbeiten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Bestellung oder Kundenstammdaten dort bearbeiten<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">\u00c4HNLICHE FRAGEN MIT PASSENDEN DATEN BEANTWORTEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Eine Antwortvorlage f\u00fcr dein Team. Auftragsdaten f\u00fcr den Einzelfall.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Bei wiederkehrenden Fragen muss dein Team nicht jeden Satz neu schreiben. In Customer Service powered by GREYHOUND legst du gemeinsame Textbausteine an, etwa f\u00fcr Ausk\u00fcnfte zu Zahlung oder Versand. Die Anbindung erg\u00e4nzt diese Vorlagen mit verf\u00fcgbaren Echtzeit-Daten aus REMIRA COMMERCE Cloud.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Du w\u00e4hlst den passenden Baustein, pr\u00fcfst die Angaben zum Auftrag und gehst auf die konkrete Frage ein. F\u00fcr Informationen, die dein Team regelm\u00e4\u00dfig ben\u00f6tigt, kannst du im Addon Manager au\u00dferdem festlegen, ob und welche Auftragsdaten in benutzerdefinierte Felder \u00fcbernommen werden.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-brain\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Vorlagen teilen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Gemeinsame Textbausteine im Service verwenden<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-envelope\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Daten einbeziehen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Verf\u00fcgbare Auftragsinformationen in Antworten nutzen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-moon\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Felder konfigurieren<\/span>                                <span class=\"jtl-list-with-icons__copy\">Ben\u00f6tigte Daten in eigenen Feldern bereitstellen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                            <div class=\"jtl-key-usps__buttons\">\n                    <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/remira-connect\" target=\"_blank\"><span class=\"product-button-group__button--with-icon__text\">REMIRA einrichten<\/span><\/a>                <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-card-grid jtl-card-grid--services jtl-card-grid--cols-4\">\n    <div class=\"jtl-card-grid__inner\">\n        \n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">VIER FRAGEN AUS DEM KUNDENSERVICE<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center jtl-text--maxw\" style=\"--jtl-text-max-width:900px\">\n            <h2 class=\"jtl-text__heading line-none\">Was dein Kunde wissen m\u00f6chte und wo du nachsiehst.<\/h2>\n    <\/div>\n<div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-truck-fast\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Ist meine Zahlung angekommen?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Pr\u00fcfe Zahlungsinformationen und Auftragsstatus in der Seitenleiste. So kannst du die R\u00fcckfrage anhand der verf\u00fcgbaren Angaben zur Bestellung beantworten.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-arrow-rotate-left\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Welcher Artikel geh\u00f6rt zu meiner Bestellung?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Die Auftragspositionen zeigen dir, was bestellt wurde. Ben\u00f6tigst du zus\u00e4tzliche Angaben, wechselst du aus der Artikelauflistung zur Detailansicht in REMIRA COMMERCE Cloud.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-circle-exclamation\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Kann ich die Bestellung noch \u00e4ndern?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">\u00d6ffne \u00fcber die verlinkte Auftragsnummer den Datensatz in REMIRA. Dort pr\u00fcfst du den Bearbeitungsstand und nimmst eine m\u00f6gliche \u00c4nderung oder Stornierung vor.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fas fa-truck\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Wie kann ich mein Paket verfolgen?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Rufe die Versandinformationen zum Auftrag auf. Vorhandene Paket- und Sendungsnummern sind mit der Sendungsverfolgung verlinkt und helfen dir bei der Auskunft.<\/p>\n    <\/div>\n    <\/div>\n        \n            <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"text-center col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">Datenschutz &amp; Hosting<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <h2 class=\"jtl-text__heading line-none\">Kundenkommunikation mit kontrollierten Zugriffen verbinden.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Mit der REMIRA-Anbindung werden Kundenfragen und Auftragsinformationen gemeinsam bearbeitet. Customer Service powered by GREYHOUND bietet daf\u00fcr die folgenden Grundlagen zu Hosting, Datenschutz und Zugriffsrechten.<\/p>\n    <\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec1ce19591 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec1ce19591 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cloud fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Hosting in Deutschland<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec1ce1980e { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec1ce1980e fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-user-shield fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">DSGVO-konformer Einsatz<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec1ce1999f { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec1ce1999f fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cog fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Rollen- und Berechtigungskonzept<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec1ce19b0f { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec1ce19b0f fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-home fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Optionaler Eigenbetrieb<\/h3><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"home-text-media-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--left jtl-erp-setup-eyebrow\">\n            <p class=\"jtl-text__eyebrow\">API-ZUGANG MIT REMIRA VORBEREITEN<\/p>\n    <\/div>\n<h2>REMIRA verbinden: Zugangsdaten eintragen und Verbindung testen.<\/h2><div class=\"text-standard\">\n<p>Fordere den API-Zugang bei REMIRA an, falls er noch nicht vorliegt. Nach Bereitstellung von REMIRA Connect legst du im Addon Manager eine Verbindung an. W\u00e4hle das Live-System oder f\u00fcr einen Test das Staging-System. Trage Exchange-Point-ID, User-ID und Zugangsschl\u00fcssel ein. Pr\u00fcfe die Verbindung, setze anschlie\u00dfend \u201eAktiv\u201c und speichere die Konfiguration.<\/p>\n<\/div><div class=\"product-buttons-group home-newsletter-buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient has-wawi-gradient\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/newsletter\/\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Jetzt kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/remira-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Integration einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n<div class=\"col\">\n\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-connect-v2.png.webp 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-connect-v2.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-connect-v2.png 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-connect-v2.png 1x\"><img loading=\"lazy\" decoding=\"async\" class=\"home-text-media-image lazy img-fluid border-solid \" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-remira-connect-v2.png\" width=\"1200\" height=\"1200\" alt=\"Verbindung zwischen Customer Service und REMIRA COMMERCE Cloud\"><\/picture><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<div class=\"text-standard\">\n<h2>FAQ<\/h2>\n<\/div><div class=\"mb-5 text-standard\">\n<h3 class=\"h4\"><strong>H\u00e4ufige Fragen zur REMIRA-Anbindung<\/strong><\/h3>\n<\/div><section class=\"jtl-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n    <div class=\"jtl-faq__inner\">\n                <div class=\"jtl-faq__list\">\n            <div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie werden Kundenanfragen einem REMIRA-Auftrag zugeordnet?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>REMIRA Connect ordnet eingehende Nachrichten automatisch dem jeweiligen Auftrag zu und zeigt die zugeh\u00f6rigen Auftragsdaten in der Seitenleiste. W\u00e4hrend du die Anfrage liest oder beantwortest, kannst du den aktuellen Status und die verf\u00fcgbaren Bestellinformationen einsehen.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie finde ich einen Auftrag bei einer telefonischen Anfrage?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Das integrierte Suchfeld hilft dir, den passenden Auftrag manuell zu finden. Du kannst es beispielsweise nutzen, wenn sich ein Kunde telefonisch oder per Fax meldet und keine automatisch zugeordnete E-Mail vorliegt.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Welche Daten aus REMIRA COMMERCE Cloud sehe ich im Kundenservice?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die Anbindung stellt Auftrags- und Bestellinformationen einschlie\u00dflich Zahlungs-, Artikel- und Versanddaten bereit. Dazu z\u00e4hlen verf\u00fcgbare Prozessdaten wie Zahlungsart und Trackingnummer sowie Bestell- und Auftragskommentare. Anhand dieser Angaben pr\u00fcfst du beispielsweise, ob ein Auftrag bezahlt oder die Ware bereits versandt ist.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann ich direkt aus Customer Service powered by GREYHOUND eine Bestellung \u00e4ndern?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>F\u00fcr \u00c4nderungen wechselst du \u00fcber eine verlinkte Kennziffer zum entsprechenden Datensatz in REMIRA COMMERCE Cloud. Dort kannst du die Bestellung bearbeiten oder eine m\u00f6gliche Stornierung vornehmen. Auch \u00c4nderungen an Kundenstammdaten erfolgen im Drittsystem. Der Direktlink erspart dir die erneute Suche nach dem Datensatz.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie lassen sich Textbausteine mit REMIRA-Daten nutzen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>F\u00fcr inhaltlich \u00e4hnliche Anfragen kannst du gemeinsame Textbausteine in Customer Service powered by GREYHOUND erstellen. Die Anbindung unterst\u00fctzt deren Erg\u00e4nzung mit verf\u00fcgbaren Echtzeit-Daten aus REMIRA COMMERCE Cloud. Pr\u00fcfe die Angaben und passe die Antwort an das Anliegen des Kunden an, bevor du sie versendest.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Welche Informationen erscheinen in der Vorschauzeile?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Du bestimmst, welche und wie viele Kunden-, Artikel- oder Versandinformationen bereits in der Feldansicht einer E-Mail angezeigt werden. Die Vorschau l\u00e4sst au\u00dferdem erkennen, ob zur ausgew\u00e4hlten Kundenmail Daten in REMIRA COMMERCE Cloud vorhanden sind. Im Addon Manager kannst du zus\u00e4tzlich festlegen, ob und welche Auftragsdaten in benutzerdefinierte Felder \u00fcbernommen werden.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Was brauche ich f\u00fcr die REMIRA-Anbindung?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <ul>\n<li>Core-Lizenz f\u00fcr Customer Service powered by GREYHOUND<\/li>\n<li>Remira Commerce Cloud API<\/li>\n<li>REMIRA Connect<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie richte ich REMIRA Connect ein?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>\u00d6ffne \u201eErweiterungen > Addon Manager\u201c, f\u00fcge eine Verbindung hinzu und w\u00e4hle \u201eRemira\u201c. Lege fest, ob du das Live- oder zu Testzwecken das Staging-System verbinden m\u00f6chtest. Trage Exchange-Point-ID, User-ID und Zugangsschl\u00fcssel ein und klicke auf \u201eVerbindung testen\u201c. Bei erfolgreicher Verbindung setzt du \u201eAktiv\u201c und speicherst. Die vollst\u00e4ndige Anleitung einschlie\u00dflich Hinweisen zum Eigenbetrieb findest du hier: <a href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/remira-connect\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/docs.greyhound-software.com\/tools\/addons\/remira-connect<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wo finde ich die Kosten f\u00fcr REMIRA Connect?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die aktuellen Konditionen f\u00fcr Customer Service powered by GREYHOUND stehen unter <a href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann ich die Verbindung zun\u00e4chst mit einem Testsystem pr\u00fcfen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Ja. Beim Einrichten der Verbindung kannst du laut Anleitung zu Testzwecken das Staging-System ausw\u00e4hlen. F\u00fcr den laufenden Betrieb w\u00e4hlst du das Live-System. Mit \u201eVerbindung testen\u201c pr\u00fcfst du, ob die eingegebenen Zugangsdaten eine Verbindung zu REMIRA erm\u00f6glichen.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Brauche ich ERP von JTL zus\u00e4tzlich zur REMIRA COMMERCE Cloud?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Nein. Die Anbindung verbindet Customer Service powered by GREYHOUND direkt mit den Auftragsinformationen aus REMIRA COMMERCE Cloud. Ein zus\u00e4tzliches ERP von JTL ist daf\u00fcr nicht erforderlich. Die Kundenkommunikation bearbeitest du in Customer Service; weitergehende \u00c4nderungen am Auftrag f\u00fchrst du in REMIRA aus.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Customer Service KI Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login KI Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login CUSTOMER SERVICE \u00d7 REMIRA COMMERCE Cloud REMIRA COMMERCE Cloud: Aus Auftragsdaten wird eine Antwort. Bezahlt, versandt oder noch in Bearbeitung? Verbinde REMIRA COMMERCE Cloud mit","protected":false},"author":194,"featured_media":408971,"parent":401791,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-407061","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/407061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/users\/194"}],"replies":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/comments?post=407061"}],"version-history":[{"count":0,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/407061\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/401791"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/media\/408971"}],"wp:attachment":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/media?parent=407061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}