{"id":407017,"date":"2026-09-22T11:08:00","date_gmt":"2026-09-22T09:08:00","guid":{"rendered":"https:\/\/www.jtl-software.com\/?page_id=407017"},"modified":"2026-10-15T10:32:19","modified_gmt":"2026-10-15T08:32:19","slug":"plentyone","status":"publish","type":"page","link":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/plentyone","title":{"rendered":"PlentyONE"},"content":{"rendered":"\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<nav class=\"jtl-sub-navigation jtl-sub-navigation--sticky\" data-active-pinned=\"1\" aria-label=\"Product section navigation\">\n    <div class=\"jtl-sub-navigation__bar\">\n                <a class=\"jtl-sub-navigation__head\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\"><span class=\"jtl-sub-navigation__icon\"><img decoding=\"async\" class=\"jtl-sub-navigation__icon-img\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/plugins\/wpb-oop-widget-with-global\/widgets\/JTLSubNavigation\/assets\/icon-apps.svg\" alt=\"\" width=\"24\" height=\"24\" \/><\/span>\n        <span class=\"jtl-sub-navigation__label\">Customer Service<\/span>\n        <\/a><span class=\"jtl-sub-navigation__divider\" aria-hidden=\"true\"><\/span>\n\n        <ul class=\"jtl-sub-navigation__list\">\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/ki-automatisierung\">KI<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link is-active\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/\" aria-current=\"true\">Integrationen<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-2\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-2\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/cloud\">Cloud<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/eigenbetrieb\">Eigenbetrieb<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item\">\n                    <a class=\"jtl-sub-navigation__link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\">Preise<\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__item jtl-sub-navigation__item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-sm-4\">\n                        <span class=\"jtl-sub-navigation__parent-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__submenu\" id=\"jtlsub-1-sm-4\">\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/hilfe\">Hilfe<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/webinare\">Webinare<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/download\">Download<\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__subitem\">\n                                <a class=\"jtl-sub-navigation__sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service#kontakt\">Kontakt<\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n        \n        <button type=\"button\" class=\"jtl-sub-navigation__burger\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-panel\" aria-label=\"Open menu\">\n            <span class=\"jtl-sub-navigation__burger-box\" aria-hidden=\"true\">\n                <span class=\"jtl-sub-navigation__burger-bar\"><\/span>\n            <\/span>\n        <\/button>\n    <\/div>\n\n    <div class=\"jtl-sub-navigation__panel\" id=\"jtlsub-1-panel\" hidden>\n        <ul class=\"jtl-sub-navigation__panel-list\">\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/ki-automatisierung\"><span class=\"jtl-sub-navigation__panel-text\">KI<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link is-active\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/integrationen\/\"><span class=\"jtl-sub-navigation__panel-text\">Integrationen<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-2\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Betrieb<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-2\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/cloud\"><span class=\"jtl-sub-navigation__panel-text\">Cloud<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/eigenbetrieb\"><span class=\"jtl-sub-navigation__panel-text\">Eigenbetrieb<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item\">\n                    <a class=\"jtl-sub-navigation__panel-link\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\"><span class=\"jtl-sub-navigation__panel-text\">Preise<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                <\/li>\n                            <li class=\"jtl-sub-navigation__panel-item jtl-sub-navigation__panel-item--has-children\">\n                    <button type=\"button\" class=\"jtl-sub-navigation__panel-parent\" aria-expanded=\"false\" aria-controls=\"jtlsub-1-psm-4\">\n                        <span class=\"jtl-sub-navigation__panel-text\">Ressourcen<\/span>\n                        <span class=\"jtl-sub-navigation__chevron\" aria-hidden=\"true\"><\/span>\n                    <\/button>\n                    <ul class=\"jtl-sub-navigation__panel-submenu\" id=\"jtlsub-1-psm-4\">\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/hilfe\"><span class=\"jtl-sub-navigation__panel-text\">Hilfe<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/webinare\"><span class=\"jtl-sub-navigation__panel-text\">Webinare<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/download\"><span class=\"jtl-sub-navigation__panel-text\">Download<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                                    <li class=\"jtl-sub-navigation__panel-subitem\">\n                                <a class=\"jtl-sub-navigation__panel-sublink\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service#kontakt\"><span class=\"jtl-sub-navigation__panel-text\">Kontakt<\/span><span class=\"jtl-sub-navigation__arrow\" aria-hidden=\"true\"><\/span><\/a>\n                            <\/li>\n                                            <\/ul>\n                <\/li>\n                    <\/ul>\n\n                    <div class=\"jtl-sub-navigation__panel-ctas\">\n                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--secondary jtl-sub-navigation__cta--block\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\"><span class=\"jtl-sub-navigation__cta-text\">Jetzt testen<\/span><\/a>                <a class=\"jtl-sub-navigation__cta jtl-sub-navigation__cta--primary jtl-sub-navigation__cta--block\" href=\"https:\/\/greyhound-software.com\/gcc\/myaccount\" target=\"_blank\" rel=\"noopener\"><span class=\"jtl-sub-navigation__cta-text\">Login<\/span><\/a>            <\/div>\n            <\/div>\n<\/nav>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-hero-product-header jtl-hero-product-header--two-column jtl-hero-product-header--split-even\">\n        <div class=\"jtl-hero-product-header__inner\">\n\n        <div class=\"jtl-hero-product-header__content\">\n            <div class=\"jtl-hero-product-header__intro\">\n                <div class=\"jtl-hero-product-header__headline\">\n                                            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">CUSTOMER SERVICE \u00d7 PlentyONE<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h1 class=\"jtl-text__heading line-none\">PlentyONE im Kundenservice: Die passende Bestellung zur Frage.<\/h1>\n    <\/div>\n                                    <\/div>\n                                    <p class=\"jtl-hero-product-header__lead\">Eine Frage zur letzten Lieferung oder zu einem \u00e4lteren Kauf? PlentyONE Connect bringt Bestellungen, Zahlung und Versand in Customer Service powered by GREYHOUND. W\u00e4hle den passenden Auftrag aus und beantworte die Anfrage mit den zugeh\u00f6rigen Daten.<\/p>\n                \n                                    <ul class=\"jtl-hero-product-header__benefits\">\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Aktuelle und \u00e4ltere Bestellungen zur Anfrage einsehen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>Artikel, Bezahlstatus und Trackinginformationen pr\u00fcfen<\/span><\/li>\n                                                    <li class=\"jtl-hero-product-header__benefit\"><svg class=\"jtl-hero-product-header__benefit-arrow\" width=\"16\" height=\"14\" viewBox=\"0 0 16 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.47 0.293a1 1 0 0 1 1.414 0l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414-1.414L12.586 8H1a1 1 0 1 1 0-2h11.586L8.47 1.707a1 1 0 0 1 0-1.414Z\" fill=\"#2722F8\"\/><\/svg><span>\u00dcber verlinkte Nummern im PlentyONE-Backend weiterarbeiten<\/span><\/li>\n                                            <\/ul>\n                \n                                    <div class=\"jtl-hero-product-header__cta\"><div class=\"product-buttons-group jtl-hero-product-header__buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon is-primary\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/testen\">\n                                    <span class=\"product-button-group__button--with-icon__text\">14 Tage kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/plentymarkets-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Anbindung einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n                            <\/div>\n        <\/div>\n\n                    <div class=\"jtl-hero-product-header__media\">\n                <img fetchpriority=\"high\" decoding=\"async\" width=\"1570\" height=\"1896\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2.png\" class=\"jtl-hero-product-header__image img-fluid\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2.png 1570w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-248x300.png 248w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-848x1024.png 848w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-768x927.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-636x768.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-1272x1536.png 1272w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-828x1000.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-1052x1270.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-hero-v2-1260x1522.png 1260w\" sizes=\"(max-width: 1570px) 100vw, 1570px\" \/>            <\/div>\n        \n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-company-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <p class=\"jtl-text__heading line-none\">F\u00fcr Serviceteams, die Kunden<br>\r\nauch nach dem Kauf begleiten.<\/p>\n    <\/div>\n<div class=\"templatera_shortcode\"><div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<style>\n\t.slider-6adec609ddea7 { min-height: 128px; }\n\n\t@media (min-width: 576px) {\n\t\t.slider-6adec609ddea7 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 768px) {\n\t\t.slider-6adec609ddea7 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 992px) {\n\t\t.slider-6adec609ddea7 { min-height: 128px; }\n\t}\n<\/style><div class=\"product-companies-section__slider swiper slider-6adec609ddea7 slider-images\" id=\"slider-6adec609ddea5\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg 1x\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/zeiss-logo.svg\" width=\"177\" height=\"69\" alt=\"ZEISS Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/zeiss-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/cineplex-logo.svg\" width=\"177\" height=\"69\" alt=\"Cineplex Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cineplex-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/ankerkraut-logo.svg\" width=\"177\" height=\"69\" alt=\"Ankerkraut Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ankerkraut-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/flyeralarm-sports-logo.svg 1x\"><img loading=\"lazy\" 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srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/delonghi-logo.svg\" width=\"177\" height=\"69\" alt=\"DeLonghi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/delonghi-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/stahlwerk-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/stahlwerk-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/stahlwerk-logo.svg\" width=\"177\" height=\"69\" alt=\"Stahlwerk Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/stahlwerk-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tedi-logo.svg\" width=\"177\" height=\"69\" alt=\"TEDi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/tedi-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/babymarkt-logo.svg\" width=\"177\" height=\"69\" alt=\"Babymarkt Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/babymarkt-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/caudalie-logo.svg\" width=\"177\" height=\"69\" alt=\"Caudalie Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/caudalie-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/mega-bad-logo.svg\" width=\"177\" height=\"69\" alt=\"Mega Bad Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/mega-bad-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto d-none swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tp-link-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tp-link-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/tp-link-logo.svg\" width=\"177\" height=\"69\" alt=\"tp-link Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/tp-link-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221%22%20height%3D%221%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/takeaway-logo.svg\" width=\"177\" height=\"69\" alt=\"Takeaway.com Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{\"src\":\"https:\\\/\\\/jtlelementorstaging.kinsta.cloud\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/takeaway-logo.svg\",\"w\":{\"0\":\"177\"},\"h\":{\"0\":\"69\"}}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div>\t\t<\/div>\n\n\t\t<div class=\"swiper-pagination\"><\/div>\n\t<\/div>\n\n\t<div class=\"swiper-button-prev d-none\"><\/div>\n\t<div class=\"swiper-button-next d-none\"><\/div>\n\n\t<div class=\"swiper-scrollbar\"><\/div>\n<\/div>\n\n<script>\n\tdocument.addEventListener('contentReady', function(e) {\n\t\t\t\t\t(function(Slider) {\n\t\t\t\tvar settings = JSON.parse('{\"lazy\":true,\"init\":false,\"mousewheel\":{\"forceToAxis\":true},\"direction\":\"horizontal\",\"loop\":1,\"autoplay\":{\"delay\":2000,\"stopOnLastSlide\":1},\"slidesPerView\":2,\"spaceBetween\":30,\"breakpoints\":{\" 0\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 576\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"4\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"6\",\"spaceBetween\":30}}}');\n\t\t\t\tvar slider = new Slider('#slider-6adec609ddea5 .swiper-container', settings);\n\t\t\t})(__.Slider);\n\t\t\t});\n<\/script><\/div>\n\t\t\t\t\t\t<\/div>\r\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"warum\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">AKTUELLE UND \u00c4LTERE BESTELLUNGEN EINORDNEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Dein Kunde meint nicht immer den neuesten Auftrag.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Ein Stammkunde fragt nach einer fr\u00fcheren Lieferung. PlentyONE Connect zeigt dir zun\u00e4chst die aktuellste Bestellung des zugeordneten Kunden. \u00dcber das Auswahlmen\u00fc wechselst du zu \u00e4lteren Auftr\u00e4gen und pr\u00fcfst, auf welchen Kauf sich die Anfrage bezieht.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">F\u00fcr die Zuordnung nutzt die Anbindung verschiedene Merkmale, etwa die E-Mail-Adresse oder den eBay-Namen. Ist der Kunde in PlentyONE hinterlegt, erscheinen die zugeh\u00f6rigen Bestellinformationen direkt in Customer Service powered by GREYHOUND. Bei einer telefonischen R\u00fcckfrage suchst du Kundendaten manuell.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\"><strong>Erst den richtigen Auftrag ausw\u00e4hlen, dann mit den passenden Informationen antworten.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-01-order-and-inquiry-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">BESTELLSTATUS, ARTIKEL UND VERSAND PR\u00dcFEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Was geh\u00f6rt zur Bestellung und wie weit ist sie?<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Die Seitenleiste bringt die Auftragsdaten aus PlentyONE zur Kundenanfrage. Du siehst Bestell- und Bezahlstatus, Artikel, Rechnungsadresse und Versandinformationen. Auch Zahlungsart sowie vorhandene Bestell- und Auftragskommentare helfen dir, den Vorgang einzuordnen.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-2 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fa-solid fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Auftragsstatus<\/span>                                <span class=\"jtl-list-with-icons__copy\">Den Bearbeitungsstand der ausgew\u00e4hlten Bestellung sehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-shopping-cart\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Artikel<\/span>                                <span class=\"jtl-list-with-icons__copy\">Bestellte Positionen und Artikeldetails nachvollziehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-cart-arrow-down\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Zahlung<\/span>                                <span class=\"jtl-list-with-icons__copy\">Bezahlstatus und Zahlungsart pr\u00fcfen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-wallet\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Versand<\/span>                                <span class=\"jtl-list-with-icons__copy\">Sendungsinformationen und Trackingnummern abrufen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-truck\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Kundendaten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Rechnungsadresse und Hinweise zum Auftrag einsehen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">So hat dein Team die Informationen dort, wo sie gebraucht werden:<br>\r\n<br>\r\n<strong>Direkt bei der Kundenanfrage.<\/strong><\/p>\n    <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-02-order-details-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"servicekanaele\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps jtl-key-usps--media-left\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">VOM ERSTEN \u00dcBERBLICK ZUR DETAILANSICHT<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Die Vorschau zeigt das Wesentliche. PlentyONE liefert die Details.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Schon in der Feldansicht einer E-Mail erkennst du, ob Daten aus PlentyONE zur Kundenmail vorliegen. Welche Kunden-, Artikel- oder Versandinformationen die Vorschauzeile enth\u00e4lt, bestimmst du selbst. So richtest du den ersten \u00dcberblick auf die Fragen aus, die dein Team h\u00e4ufig beantwortet.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Verlinkte Auftrags-, Rechnungs- und Kundennummern f\u00fchren dich zum entsprechenden Datensatz im PlentyONE-Backend. Auch aus der Artikelauflistung gelangst du in die Detailansicht. Wenn ein Auftrag angepasst oder storniert werden soll, pr\u00fcfst und bearbeitest du ihn dort.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-inbox\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Vorschau ausw\u00e4hlen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Kunden-, Artikel- oder Versanddaten vorab sehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-tag\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Details aufrufen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Verlinkten Auftrag, Kunden oder Rechnung \u00f6ffnen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-user-friends\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">In PlentyONE bearbeiten<\/span>                                <span class=\"jtl-list-with-icons__copy\">\u00c4nderungen im passenden Backend-Datensatz vornehmen<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-03-message-preview-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-key-usps\">\n    <div class=\"jtl-key-usps__inner\">\n\n        <div class=\"jtl-key-usps__content\">\n            \n<div class=\"jtl-text jtl-text--subline jtl-text--left\">\n            <p class=\"jtl-text__eyebrow\">WIEDERKEHRENDE FRAGEN GEZIELT BEANTWORTEN<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h1 jtl-text--left\">\n            <h2 class=\"jtl-text__heading line-none\">Eine gemeinsame Textvorlage. Die Daten aus der konkreten Bestellung.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Lieferausk\u00fcnfte und Fragen zum Zahlungsstand \u00e4hneln sich. Lege daf\u00fcr in Customer Service powered by GREYHOUND gemeinsame Textbausteine an und erg\u00e4nze sie mit den verf\u00fcgbaren Echtzeit-Daten aus PlentyONE. Dein Team kann auf dieselben Antwortvorlagen zugreifen und sie f\u00fcr die jeweilige Anfrage verwenden.<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--left\">\n            <p class=\"jtl-text__body\">Fehlen Auftr\u00e4ge eines Marktplatzes, pr\u00fcfe die Berechtigungen des API-Benutzers in PlentyONE. Auftragsherk\u00fcnfte und die ben\u00f6tigten Mandanten m\u00fcssen freigegeben sein. Diese Rechte werden bei neu angebundenen Marktpl\u00e4tzen laut Anleitung nicht automatisch erg\u00e4nzt.<\/p>\n    <\/div>\n\n<ul class=\"jtl-list-with-icons jtl-list-with-icons--cols-1 jtl-list-with-icons--card\">\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-brain\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Antworten vorbereiten<\/span>                                <span class=\"jtl-list-with-icons__copy\">Gemeinsame Textbausteine f\u00fcr \u00e4hnliche Fragen nutzen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-envelope\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Bestelldaten erg\u00e4nzen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Verf\u00fcgbare PlentyONE-Daten in die Antwort einbeziehen<\/span>\n            <\/span>\n        <\/li>\n            <li class=\"jtl-list-with-icons__item\">\n            <span class=\"jtl-list-with-icons__icon\"><i class=\"jtl-list-with-icons__icon-fa fas fa-moon\" aria-hidden=\"true\"><\/i><\/span>            <span class=\"jtl-list-with-icons__text\">\n                <span class=\"jtl-list-with-icons__title\">Zugriffe pr\u00fcfen<\/span>                                <span class=\"jtl-list-with-icons__copy\">Auftragsherk\u00fcnfte und Mandanten gezielt freigeben<\/span>\n            <\/span>\n        <\/li>\n    <\/ul>\n                            <div class=\"jtl-key-usps__buttons\">\n                    <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/plentymarkets-connect\" target=\"_blank\"><span class=\"product-button-group__button--with-icon__text\">PlentyONE einrichten<\/span><\/a>                <\/div>\n                    <\/div>\n\n        <div class=\"jtl-key-usps__media\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png\" class=\"jtl-key-usps__image\" alt=\"\" srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply.png 1200w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-300x300.png 300w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1024x1024.png 1024w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-150x150.png 150w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-768x768.png 768w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-636x636.png 636w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-828x828.png 828w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1052x1052.png 1052w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-250x250.png 250w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-500x500.png 500w, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-04-personal-reply-1000x1000.png 1000w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>                    <\/div>\n\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<section class=\"jtl-card-grid jtl-card-grid--services jtl-card-grid--cols-4\">\n    <div class=\"jtl-card-grid__inner\">\n        \n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">SITUATIONEN AUS DEM BESTELLALLTAG<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center jtl-text--maxw\" style=\"--jtl-text-max-width:900px\">\n            <h2 class=\"jtl-text__heading line-none\">Vier R\u00fcckfragen, bei denen die Auftragsdaten helfen.<\/h2>\n    <\/div>\n<div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-truck-fast\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Ich meine meine vorige Bestellung.<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">W\u00e4hle im Auftragsmen\u00fc die \u00e4ltere Bestellung aus. So beziehst du deine Antwort auf den richtigen Kauf und pr\u00fcfst dessen Artikel, Zahlung und Versand.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-arrow-rotate-left\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Welchen Artikel habe ich bestellt?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Sieh dir die Positionen des ausgew\u00e4hlten Auftrags an. Brauchst du weitere Angaben, \u00f6ffnest du aus der Artikelauflistung die Detailansicht im PlentyONE-Backend.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fa-solid fa-circle-exclamation\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Kann ich den Auftrag noch stornieren?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Wechsle \u00fcber die verlinkte Auftragsnummer zu PlentyONE. Dort pr\u00fcfst du den Bearbeitungsstand und f\u00fchrst eine m\u00f6gliche Stornierung aus. Die Antwort an den Kunden formulierst du in Customer Service.<\/p>\n    <\/div>\n    <\/div><div class=\"jtl-card-grid__card jtl-has-icon\"><i class=\"jtl-card__icon fas fa-truck\" aria-hidden=\"true\"><\/i>\n            \n<div class=\"jtl-text jtl-text--h3 jtl-text--center\">\n            <h3 class=\"jtl-text__heading line-none\">Wo finde ich die Sendungsnummer?<\/h3>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Die Versanddaten zum Auftrag enthalten die vorhandenen Trackinginformationen. Verlinkte Paket- und Sendungsnummern f\u00fchren dich zur Sendungsverfolgung.<\/p>\n    <\/div>\n    <\/div>\n        \n            <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"text-center col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--center\">\n            <p class=\"jtl-text__eyebrow\">Datenschutz &amp; Hosting<\/p>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--h2 jtl-text--center\">\n            <h2 class=\"jtl-text__heading line-none\">Zugriff auf Kundendaten bewusst einrichten.<\/h2>\n    <\/div>\n\n<div class=\"jtl-text jtl-text--paragraph jtl-text--center\">\n            <p class=\"jtl-text__body\">Mit PlentyONE Connect nutzt dein Service Kunden- und Auftragsinformationen im Zusammenhang mit der Kommunikation. Bereite daf\u00fcr einen API-Benutzer mit den ben\u00f6tigten Rechten vor. Customer Service powered by GREYHOUND bietet die folgenden Grundlagen f\u00fcr den Umgang mit diesen Daten.<\/p>\n    <\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec60a0f7b0 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec60a0f7b0 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cloud fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Hosting in Deutschland<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec60a0fb19 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec60a0fb19 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-user-shield fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">DSGVO-konformer Einsatz<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec60a0fce2 { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec60a0fce2 fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-cog fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Rollen- und Berechtigungskonzept<\/h3><\/div><div class=\"col-lg-3 mt-5 border-top-3 pt-3 text-center\">\n\t<style>\n\t.utils-6adec60a0fe8d { background-position-x: center !important; }\n<\/style><span class=\"fa-stack fa-fw text-center utils-6adec60a0fe8d fa-3x\" style=\"color:#FB581F;\">\n<span class=\"fa-stack-2x fas fa-circle\"><\/span>\n<span class=\"fas fa-home fa-fw fa-stack-1x fa-inverse\"><\/span>\n<\/span>\n<h3 class=\"h4\">Optionaler Eigenbetrieb<\/h3><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"home-text-media-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"jtl-text jtl-text--subline jtl-text--left jtl-erp-setup-eyebrow\">\n            <p class=\"jtl-text__eyebrow\">API-BENUTZER UND ZUGRIFFSRECHTE VORBEREITEN<\/p>\n    <\/div>\n<h2>PlentyONE anbinden: Zugang vorbereiten, Verbindung testen.<\/h2><div class=\"text-standard\">\n<p>Lege in PlentyONE eine Rolle mit den laut Anleitung ben\u00f6tigten Leserechten und einen eigenen Benutzer mit der Einstellung \u201eNur API-Benutzer\u201c an. Nach Bereitstellung von PlentyONE Connect richtest du im Addon Manager die Verbindung ein. Hinterlege REST-API-URL, Benutzer und Passwort, w\u00e4hle die verwendete Backend-Version und erg\u00e4nze die passenden Angaben f\u00fcr Direktlinks. Pr\u00fcfe die Einrichtung mit \u201eVerbindung testen\u201c.<\/p>\n<\/div><div class=\"product-buttons-group home-newsletter-buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient has-wawi-gradient\" href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/newsletter\/\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Jetzt kostenlos testen<\/span>\n                    <\/a>\n    <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/plentymarkets-connect\" target=\"_blank\">\n                                    <span class=\"product-button-group__button--with-icon__text\">Integration einrichten<\/span>\n                    <\/a>\n    <\/div><\/div>\n<div class=\"col\">\n\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-connect-v2.png.webp 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-connect-v2.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-connect-v2.png 1x, https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-connect-v2.png 1x\"><img loading=\"lazy\" decoding=\"async\" class=\"home-text-media-image lazy img-fluid border-solid \" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221200%22%20height%3D%221200%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtlelementorstaging.kinsta.cloud\/wp-content\/uploads\/2026\/09\/jtl-customer-service-integration-plentyone-connect-v2.png\" width=\"1200\" height=\"1200\" alt=\"Verbindung zwischen Customer Service und PlentyONE\"><\/picture><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<div class=\"text-standard\">\n<h2>FAQ<\/h2>\n<\/div><div class=\"mb-5 text-standard\">\n<h3 class=\"h4\"><strong>H\u00e4ufige Fragen zur PlentyONE-Anbindung<\/strong><\/h3>\n<\/div><section class=\"jtl-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n    <div class=\"jtl-faq__inner\">\n                <div class=\"jtl-faq__list\">\n            <div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie findet PlentyONE Connect die Bestellung zur Kundenanfrage?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die Anbindung ordnet die Anfrage anhand verschiedener Merkmale zu, etwa E-Mail-Adresse oder eBay-Name. Ist der Kunde in PlentyONE angelegt, wird zun\u00e4chst seine aktuellste Bestellung mit den verf\u00fcgbaren Auftragsinformationen angezeigt. Pr\u00fcfe bei mehreren K\u00e4ufen, auf welche Bestellung sich die Anfrage bezieht.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann ich auch \u00e4ltere Bestellungen ansehen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Ja. \u00dcber das Auswahlmen\u00fc kannst du von der aktuellsten zu einer \u00e4lteren Bestellung wechseln. Damit beantwortest du auch R\u00fcckfragen zu fr\u00fcheren K\u00e4ufen anhand des jeweiligen Auftrags. F\u00fcr telefonische Anfragen steht eine manuelle Suche nach Kundendaten zur Verf\u00fcgung.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Welche Informationen sehe ich in der Seitenleiste?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>PlentyONE Connect zeigt Bestell- und Bezahlstatus, Artikel, Rechnungsadresse und Versandinformationen. Dazu kommen verf\u00fcgbare Prozessdaten wie Trackingnummer und Zahlungsart sowie Bestell- und Auftragskommentare. Die Anzeige setzt voraus, dass der API-Benutzer auf die betreffenden Daten zugreifen darf.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Warum fehlen Auftr\u00e4ge eines angebundenen Marktplatzes?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Pr\u00fcfe die Rolle des API-Benutzers in PlentyONE. Unter den Zugriffsrechten m\u00fcssen die jeweiligen Auftragsherk\u00fcnfte und gegebenenfalls die zugeh\u00f6rigen Mandanten freigegeben sein. Laut Anleitung passiert das bei neu angebundenen Marktpl\u00e4tzen nicht automatisch. Eine bestehende Marktplatzanbindung allein stellt diese Rechte daher noch nicht sicher.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Kann mein Team Textbausteine mit PlentyONE-Daten nutzen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Ja. F\u00fcr \u00e4hnliche Kundenanfragen kannst du gemeinsame Textbausteine in Customer Service anlegen. Die Anbindung unterst\u00fctzt deren Erg\u00e4nzung mit verf\u00fcgbaren Echtzeit-Daten aus PlentyONE. W\u00e4hle den passenden Auftrag und pr\u00fcfe den Inhalt, bevor du die Antwort versendest.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie \u00f6ffne ich einen Datensatz direkt in PlentyONE?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Verlinkte Auftrags-, Rechnungs- und Kundennummern f\u00fchren zum jeweiligen Datensatz im PlentyONE-Backend. Auch Artikeldetails sind aus der Artikelauflistung erreichbar. In der Einrichtung w\u00e4hlst du die verwendete Backend-Version; die optionale Plenty-ID dient der Verlinkung von Auftrags- und Kundennummern. F\u00fcr die \u00e4ltere Backend-Version ist laut Anleitung zus\u00e4tzlich die Backend-URL erforderlich. \u00c4nderungen oder Stornierungen f\u00fchrst du in PlentyONE aus.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Was brauche ich f\u00fcr die PlentyONE-Anbindung?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <ul>\n<li>Core-Lizenz f\u00fcr Customer Service powered by GREYHOUND<\/li>\n<li>plentymarkets API<\/li>\n<li>PlentyONE Connect<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wie richte ich PlentyONE Connect ein?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Bereite in PlentyONE zun\u00e4chst die Rolle und einen Benutzer mit der Einstellung \u201eNur API-Benutzer\u201c vor. \u00d6ffne anschlie\u00dfend \u201eErweiterungen > Addon Manager\u201c in Customer Service, f\u00fcge eine Verbindung hinzu und w\u00e4hle PlentyONE. Trage REST-API-URL, Benutzer und Passwort ein, w\u00e4hle die Backend-Version und erg\u00e4nze die Angaben f\u00fcr Direktlinks. Pr\u00fcfe die Zugangsdaten mit \u201eVerbindung testen\u201c. Alle ben\u00f6tigten Rechte, Felder und Hinweise zum Eigenbetrieb stehen in der Anleitung: <a href=\"https:\/\/docs.greyhound-software.com\/tools\/addons\/plentymarkets-connect\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/docs.greyhound-software.com\/tools\/addons\/plentymarkets-connect<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Wo finde ich die aktuellen Kosten f\u00fcr PlentyONE Connect?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Die aktuellen Konditionen f\u00fcr Customer Service powered by GREYHOUND findest du unter <a href=\"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">https:\/\/jtlelementorstaging.kinsta.cloud\/de\/customer-service\/preise<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Welche Daten kann ich in der Vorschauzeile anzeigen?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Du bestimmst, welche Kunden-, Artikel- oder Versandinformationen aus PlentyONE bereits in der Feldansicht der E-Mail erscheinen. \u00dcber die optionalen Einstellungen im Addon Manager l\u00e4sst sich au\u00dferdem festlegen, ob und welche Auftragsdaten in benutzerdefinierte Felder geschrieben werden. Richte die Auswahl auf die Informationen aus, die dein Team im Alltag ben\u00f6tigt.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"jtl-faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"jtl-faq__item-button\" type=\"button\" aria-expanded=\"false\">\n        <span class=\"jtl-faq__item-question\" itemprop=\"name\">Brauche ich ERP von JTL zus\u00e4tzlich zu PlentyONE?<\/span>\n        <span class=\"jtl-faq__item-icon\" aria-hidden=\"true\"><\/span>\n    <\/button>\n            <div class=\"jtl-faq__item-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"jtl-faq__item-answer\" itemprop=\"text\">\n                <p>Nein. F\u00fcr diese Anbindung bleibt PlentyONE dein System f\u00fcr die Auftragsdaten. Customer Service powered by GREYHOUND verbindet die Kundenkommunikation \u00fcber PlentyONE Connect mit diesen Informationen. Ein zus\u00e4tzlicher Einsatz von ERP von JTL ist daf\u00fcr nicht erforderlich.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Customer Service KI Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login KI Integrationen Betrieb Cloud Eigenbetrieb Preise Ressourcen Hilfe Webinare Download Kontakt Jetzt testen Login CUSTOMER SERVICE \u00d7 PlentyONE PlentyONE im Kundenservice: Die passende Bestellung zur Frage. Eine Frage zur letzten Lieferung oder zu einem \u00e4lteren Kauf? PlentyONE Connect bringt","protected":false},"author":194,"featured_media":408959,"parent":401791,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-407017","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/407017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/users\/194"}],"replies":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/comments?post=407017"}],"version-history":[{"count":0,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/407017\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/pages\/401791"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/media\/408959"}],"wp:attachment":[{"href":"https:\/\/jtlelementorstaging.kinsta.cloud\/de\/wp-json\/wp\/v2\/media?parent=407017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}